QUALITY ASSURANCE DIRECTOR

Job Description

Job Description

Salary: $108,000/Yr-$110.000/Yr

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Food Safety & Quality Assurance Director ensures that multiple food service locations—operate with the highest standards of food safety, sanitation, and product quality. This role oversees brand wide food safety programs, supplier controls, operational audits, crisis management, and regulatory compliance across all jurisdictions. The director partners closely with Operations, Supply Chain, Training, and Culinary to ensure safe execution of menu items and consistent guest experience.

Core Responsibilities
Brand Food Safety Leadership
•Owns the company’s food safety strategy across the company. 
•Develops and maintains HACCP based procedures for menu items, prep processes, and equipment.
•Oversees allergen management, sanitation standards, and temperature control programs.

Flik Health and Sanitation Food Safety Audits
•Manages internal and third party audit programs.
•Tracks audit performance, identifies systemic risks, and drives corrective action.
•Partners with Operations to ensure accountability and follow through.

Supply Chain & Vendor Quality
•Approves and monitors suppliers, distributors, and co packers.
•Ensures all ingredients meet brand specifications and regulatory requirements.
•Manages COAs, product specifications, and inbound quality verification.

Menu & Culinary Collaboration
•Works with Culinary/R&D to validate new menu items for food safety risks.
•Reviews cooking, cooling, holding, and assembly procedures for safety and consistency.
•Ensures equipment and process changes meet safety standards.

Regulatory Compliance
•Ensures compliance with FDA Food Code, state/local health regulations, and international rules (if applicable).
•Serves as the primary contact for health department inspections and regulatory inquiries.

Crisis & Incident Management
•Leads investigations of foodborne illness claims, foreign object complaints, and safety incidents.
•Manages recall readiness, traceability, and communication with restaurants and suppliers.
•Coordinates cross functional response during crises.

Training & Culture Building
•Ensures food safety is embedded into onboarding, shift routines, and leadership development.
•Promotes a culture of safety, cleanliness, and accountability.
•Mentors and develops Food and Workplace Safety Specialists 

Quality & Guest Experience
•Monitors guest complaints, product quality trends, and operational KPIs.
•Partners with Operations to improve consistency and reduce variation across locations.

Preferred Qualifications
•Bachelor’s degree in food science, Microbiology, Public Health, or related field
•5-10+ years of experience in food safety or quality roles, preferably in restaurant, foodservice, or hospitality.
•Deep knowledge of FDA Food Code, HACCP, GMPs, and restaurant operations
•Experience managing multi unit food safety programs
•Strong leadership, communication, and cross functional collaboration skills
•Ability to analyze data, manage risk, and influence operational behavior
•Strong speaking skills in large group setting with Senior Level clients.

Preferred Certifications
•CP-FS (Certified Professional – Food Safety)
•HACCP Certification
•SERV Safe Instructor/Proctor

Key KPIs for Foodservice Food Safety & Quality Assurance 
•Health & Sanitation audit scores
•Health department inspection outcomes
•Corrective action closure time
•Foodborne illness claim resolution
•Workplace Safety incidents

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf  

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Req ID: 1534195

Flik Hospitality Group 

HILARIA KWAKUMEY 

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