Client Experience Representative

Veterinary Client Service Representative Veterinary Client Service Representative is one of the most important positions in our emergency/specialty practice as you are on the front lines, there to greet each client who walks in the door, setting the stage for a positive client experience. Our CSRs are ambassadors of GSiVS and will be responsible for checking clients in and out of the hospital, booking appointments, taking payments, and fielding busy phone lines. This position requires experience in a fast-paced customer facing role, and while veterinary experience is preferred, we would happily train and invest in the right candidate. About GSiVS: We are a multispecialty practice with boarded specialists in cardiology and surgery. Why GSiVS: We are not your typical veterinary hospital! We know the winning recipe to maintain the care and compassion that our patients depend upon us to create a safe and supportive space for you to put your skills to use, develop new skills, and be a part of our highly collaborative, fun and friendly team! We are proud to provide the highest standard of care to the patients we serve. About You: Experience in a client service role is preferable, but will train the right candidate Excellent communication skills are expected as you will often act as a liaison between the clients and the clinical staff Ability to answer multiple phone lines Data entry and attention to detail Comfort with taking deposits and discussing financial questions with clients Empathy and compassion for our clients Ability to be discreet and professional when appropriate Schedule: Shifts rotate through daytime, mid-day, and evening shifts, to accommodate a fair-work-life balance. One weekend shift will be required. Salary: $20-$22/hour, depending on experience Benefits: Competitive salary based on your level of experience Health, dental, and vision insurance, with HSA option- some plans paid 100% Parental leave Retirement Plan 401K with employer match Employee Referral Bonus Paid Time off Mental health support with Talkspace Uniforms provided Pet discounts for medical care Greater Staten Island Veterinary Services is located 3135 Victory Blvd, Staten Island, NY 10314. Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required. For CA applicants please visit our Privacy Policy