Front Desk Agent

Front Desk Agent

This position will be the first point of contact for guests, delivering a warm and welcoming experience from check-in to check-out. The agent is responsible for managing front desk operations, providing excellent customer service, and ensuring guest satisfaction in a fast-paced hospitality environment.

What We Offer:

• Pay rate: $18.50 per hour
• 401(k) with company matching
• Exclusive worldwide Marriott employee travel discount program
• ... and more

Duties And Responsibilities

• As the 'face' of the front desk and the first point of contact for guests, always maintain a welcoming and hospitable attitude
• Find it easy to acknowledge guests and team members with a smile
• Confirm all details of the reservation upon check-in, make sure all amounts are correct, and ask for any special requests. Inform the guest about all amenities of the hotel and wish them a great stay
• Always abide by the security procedures without exception
• Genuinely pay attention to all guest feedback. Always ask how their stay was upon checkout and write down any items that need to be fixed/done better and inform management accordingly
• Frequently check arrivals and departures of the day to make sure everything is up-to-date, rooms are assigned correctly, no requests are missed, and room inventory is good
• Ensure to abide by all personal hygiene rules. Avoid eating food items that could cause body odor before work. Use deodorant as necessary
• Maintain a presentable, decent, and professional attitude at all times. Be aware that the hotel team is constantly observed by guests and coworkers
• Ensure to receive all notes of the previous shift, read the logbook, and make sure to note down and follow up with all requests from guests, vendors, and coworkers
• Contact the manager in case of hesitancy about an issue or need help.
• Count the front desk bank at the starting and end of the shift to make sure it makes up the predetermined amount.
• Make sure the lobby, front desk, entrance, and office are always clean. Wipe down all surfaces at the lobby regularly
• Make sure the complimentary coffee station is clean, all items are stocked, and the beverages are fresh
• Complete all additional tasks given by management

Qualifications And Requirements

• High School diploma is required
• Previous hotel experience is preferred
• Bilingual is plus

• Required Skills/Abilities
• Strong guest service orientation with a warm, professional, and welcoming demeanor
• Effective verbal communication and interpersonal skills, with the ability to interact courteously with guests and team members
• Ability to anticipate guest needs and respond promptly to service requests while maintaining attention to detail
• Strong teamwork and collaboration skills, with the ability to coordinate effectively
• Ability to follow established service procedures and hotel brand standards
• Strong organizational skills and the ability to maintain clean, orderly, and well-stocked service areas
• Ability to prioritize tasks, manage time effectively, and maintain a sense of urgency in a fast-paced environment
• Dependable, adaptable, and proactive, with the ability to respond to changing operational needs and support

• Physical, Mental, Environmental & Technical Demands

Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods. Must be able to maneuver around property. Must be able to sit for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/ or required articles of clothing will be explained to you as part of the orientation process.

Schedule

Work schedules are based on the operational needs of the business. Availability to work days, evenings, weekends, and holidays is required for this position.

Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.