Field Service Engineer

Job Description

Job Description

Job Title: Field Service Engineer Job Description

The Field Service Engineer supports advanced metalworking manufacturing systems by providing expert on-site service, troubleshooting, and technical support. Based in the Kansas City, KS area, this role involves 100% travel to customer sites to install, maintain, and repair equipment, while ensuring high levels of customer satisfaction and operational uptime.

• Serve as the primary customer support contact at client sites to diagnose issues, execute repairs, and perform detailed troubleshooting on manufacturing equipment.
• Provide on-site and in-house customer service, and occasionally support customers remotely to resolve technical problems efficiently.
• Maintain a high level of customer service by building and sustaining strong relationships with internal and external customers and vendors to promote a teamwork-driven environment.
• Collaborate closely with Technical Support, Installation, Software, Sales, and Training departments to coordinate service activities and deliver integrated solutions.
• Travel regularly to customer sites locally and out of state, primarily within the Kansas City, St. Louis, and Wichita areas, and to other locations as needed to support customer operations.
• Support pre-sales technical activities by assisting the sales team and customers with technical insights, demonstrations, and equipment capabilities.
• Troubleshoot and service PLCs, including diagnosing issues related to control systems and associated equipment.
• Work with variable frequency drives (VFDs) and frequency drives as part of equipment troubleshooting and repair.
• Attend and actively participate in sales, service, company, and customer meetings to share technical knowledge and service insights.
• Maintain up-to-date technical, interpersonal, and communication skills through continuous learning and professional development.
• Apply strong knowledge of CNC systems and mechanical aptitude to identify root causes of equipment issues and implement effective solutions.
• Utilize knowledge of electronics, mechanical systems, pneumatics, and hydraulics to support comprehensive equipment maintenance and repair.

• 4+ years of experience working in the field troubleshooting PLCs and related equipment.
• Hands-on experience with PLCs such as Beckhoff, Allen-Bradley, or Siemens.
• Strong knowledge of CNC systems and their operation in a manufacturing environment.
• Technical background and practical knowledge in electronics, mechanical systems, pneumatics, and/or hydraulics.
• Demonstrated mechanical aptitude with the ability to understand, diagnose, and repair complex machinery.
• Ability and willingness to travel 100% of the time to customer sites.
• Proven experience in field service roles involving troubleshooting, repair, and customer interaction.
• Ability to troubleshoot PLCs and associated control systems effectively.
• Experience working with VFDs and frequency drives in an industrial or manufacturing setting.
• Strong interpersonal and communication skills to interact professionally with customers, vendors, and internal teams.
• Ability to maintain a high level of customer service in demanding field environments.

• Experience providing both on-site and remote technical support to customers.
• background supporting high-end manufacturing systems, software, or services in metalworking or similar industries.
• Experience collaborating with cross-functional teams such as Technical Support, Installation, Software, Sales, and Training.
• Comfort participating in sales and service meetings and contributing technical expertise in pre-sales discussions.
• Commitment to continuous professional development to keep technical and communication skills current.
• Residence in or near the Kansas City, KS area to facilitate travel and reduce travel time.

The Field Service Engineer works in a highly mobile, field-based environment with 100% travel to customer sites. The role is ideally based out of the Kansas City, KS area and regularly involves travel throughout Kansas City, St. Louis, Wichita, and other locations as needed. Work takes place in industrial and manufacturing settings where advanced CNC machinery, PLCs (including Beckhoff, Allen-Bradley, and Siemens), variable frequency drives, and related mechanical, electronic, pneumatic, and hydraulic systems are in use. The position typically involves being on the road during the week while returning home on weekends, subject to customer needs. The environment emphasizes strong customer interaction, collaboration with internal technical and sales teams, and hands-on work with complex equipment in production facilities.

This is a Contract to Hire position based out of West Chester, OH.

The pay range for this position is $30.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Oct 9, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.