Customer Service Representative (Shuttle Parts Team)

Overview Position Summary The Customer Service Representative (CSR) will support the Shuttle Parts Team by performing essential administrative tasks and coordinating operational efforts across internal teams. This role will focus on enhancing daily operations, maintaining accurate product data, and assisting with customer service initiatives. The CSR will enhance the overall productivity of the Shuttle team. Responsibilities Review customer requests for quotes (RFQs) and high-usage parts lists to identify cross-referenced parts and prepare accurate quotes Assist in market research to enhance our Shuttle product portfolio, pricing strategies, and cross referencing Communicate directly with customers as needed regarding account setup, quotes, parts identification, and other related matters to ensure strong relationships and ongoing customer satisfaction Coordinate updates to the Shuttle cross-reference parts database with other departments Assist with the identification and setup of RFQ parts currently not in our system, ensuring all necessary details are captured Create and monitor New Part Load Requests, Database Change Requests, and Pricing Requests Assist with the setup of new Shuttle customer accounts, ensuring all documentation is complete Provide pricing and availability on daily quote requests Review open sales order reports and follow up with internal teams on past-due orders to ensure timely delivery Run reports and create presentations to track sales, order statuses, and customer and product metrics Participate in supporting major projects, programs, and initiatives in collaboration with the Shuttle team as required Qualifications High School Diploma/GED Experience in Customer Service, administrative support or a related role Experience supporting external customers through direct communication Experience in transportation, automotive, truck, bus or heavy duty parts/equipment preferred, but not required Strong verbal and written communication skills Ability to work in a team oriented environment as well as autonomously Proficient in MS Office (Excel, PowerPoint, Word, Outlook) Familiarity with Oracle Up to 5% travel may be required Benefits Be part of a team leading the world's electrification of mass mobility Competitive wages and comprehensive benefit package Paid holidays and vacation 401K with generous company match Inclusive workplace culture that values and empowers team members On-the-job training in a continuous learning environment #J-18808-Ljbffr NFI Parts Inc