Systems Support Manager

Systems Support ManagerPosition Title: Manager, Systems Support & EDI Reports to: Director, Customer Experience and Master DataPosition Summary: This position leads EDI, Drivparts/Drivdirect, & SAP system changes and fixes; along with responsibility for understanding, updating and analyzing the customer audits for systems. Expertise required in SAP report knowledge, along with driving cross-functional meetings to initiate system changes with large business teams. Accountability is required for trouble-shooting system issues with customers, and could be the lead liaison between IT, customer, vendors and the business. Project Management skills are critical, also to drive change of direction of team projects, along with training expertise to assist IT with direction and SAP field specific changes, required by our customer's requests, specific capabilities, processes and changes required also by, sales, IT, pricing, the D.C.'s and Finance.Major Duties & Responsibilities:Leads set up for customer EDI connections and conversions for the AftermarketOversees EDI IT staff responsible for design and development of interfaces and mapsDevelop SharePoint sites with training material for all for internal customers, peers and consultants or contractors as requiredTake self-directed lead in analyzing system incident reports, performing root-cause analysis, assessing alternatives, and implementing a solutionManage common configuration issues and system updates based on evolving business requirements and process changesProvide end-user system trainingLead service ticket enhancements, fixes and training required for Wipro teamInitiates and leads cross-functional team meetings to address Aftermarket EDI and technical issues such as new customer set ups, changes and account mergersStrong project management skills required. Must have the ability to push projects forward and mitigate issuesActs as the liaison with IT, business, EDI vendors and customers regarding all EDI initiativesExperience in multiple ERP/EDI systems required: SAP PTA/EP1, Azure, EWM, Manhattan, Seeburger and TENCaresStrong knowledge with communication methods such as FTP, web tools and AS2Manages, troubleshoots, leads projects for Internet based sites (VIC, IPO and TEN & DRiV-DIRECT)Extensive terms of sale knowledge to set up customer accounts from DRiV Authorization Forms (DAF) dataManages processes and documentation of procedures to complete key customer master data set upCultivates and fosters productive relationships with key customer contacts across all functional areasInitiate EDI process work instructions, system enhancements and clean upProcess and analyze monthly reports (audit, SAP label, reports, etc.)Coaches and develops employees across customer experience teamsIdentifies strengths and weaknesses of team members, along with coaching as requiredCompletes performance evaluations, improvement plans, IDP's as required by employeeAudit reports analyzed to ensure accuracyTests system connections with internal/external customersMinimum Qualifications:Bachelor's Degree or minimum five years' equivalent experienceStrong knowledge of EDI transactions and IT programsExtensive customer, catalog and material master knowledge in SAPStrong computer skills (Advanced Excel, Power Point, Word)Knowledge of the IT ticket/request systemsStrong knowledge of Aftermarket customer baseMust possess critical thinking skills, quantitative and analytical/problem-solving skills with ability to interpret dataTraining expertise and creating documentsTenneco is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are based on qualifications, skills, experience, and business needs, without regard to protected characteristics under applicable law.