Security Guard - Hilton Norfolk The Main

Job Title

Security Officer

Job Description

Search for, respond to and handle any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations to ensure the safety & security of the hotel's assets, guests, and Associates.

Responsibilities

Patrol all areas of the hotel property including outside parking lots. Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary

Document a concise security report on a daily log including incidents of theft, accidents and safety violations

Complete the necessary security forms to document losses of property or personal injury to guest or employee

Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed

Conduct investigations of security incidents

Enforce the `No Solicitation Policy' of the hotel

Maintain security of hotel key system; issue and receive keys

Escort and witness cash handling as needed

Assist in shipping and receiving operations

Perform first aid & CPR in emergency situations as needed

Respond quickly & calmly to emergency situations

Remain professional & composed during stressful situations always treating guests respectfully with a high level of customer service

Successfully complete all other duties as assigned

Qualifications

Valid CPR/First Aid Certification required. Must be maintained and provided to HR annually

Experience in Security/Loss Prevention preferred

Valid vehicle operator's permit to drive security vehicle

Must possess excellent English verbal and written communication skills

Must possess superior customer service skills

Ability to tolerate high noise conditions on in-facility tours and exposure to weather conditions on outside tours