Telehealth Clinical Coordinator

Job Description

Job Description

Candidate must be a licensed or certified CNA, MA, or LVN.

Position Summary

The TCC is responsible for technical skills encompassing patient care and related tasks under the direction of a Doctor, Physician’s Assistant and or Nurse Practitioner. The TCC works closely with patients and medical staff to ensure proper use of equipment and telehealth visit is accomplished.

General Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Delivering direct patient care to patients as assigned, using established procedures
• Documenting history; recording and reporting pertinent observations and patient reactions to staff, as appropriate. documenting lab procedures and ensuring follow up on results
• Using screening procedures, including medical history review, and observing and documenting patient vital signs as required
• Maintaining quality results by running standards and controls
• Verifying equipment function through routine equipment maintenance and advanced trouble shooting; calibrating equipment utilizing approved testing procedures; monitoring quality control measures and protocols
• Training other TCC’s or other workers
• Performing other duties as assigned

Essential Standard Operating Procedures

The essential functions include, but are not limited to the following:

• Acknowledge receipt of scheduling email with the administrative team. Ensure consent forms are in place before scheduled visits.
• Introduce yourself to the patient each visit.
• Explain consent forms and obtain the patient's or legal guardian's signature on the forms.
• Obtain the patient's pharmacy information.
• Take patient's vital signs and document for provider.
• At the designated time, contact the provider to initiate an evaluation.
• Support phone/iPad for the patient's for duration of the evaluation.
• Once the evaluation is completed, TCC will end the communication with the Clinical provider, thank the patient for the evaluation and leave the patient in a comfortable position before leaving the patient's home and or SNF bed.
• At no time will the TCC offer his/her services to a patient, Agency, or SNF, that they have provided services to or been introduced by PAS. Any infraction of this policy is a term for immediate discharge from employment.
• TCC dress code will be nursing scrubs. Appearance and personal behavior will always be professional when dealing with patients, family members, agencies, or skilled nursing facility staff.
• All business communications will be directed to administrative staff or the Practice Manager if they are unable to communicate with the administrative staff.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to work inside a clean, well-lit, and well-ventilated facility. While performing the duties of this position, the incumbent is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. The noise level in the work environment is usually moderate. The employee may be exposed to some hazards such as radiation, bodily fluids that may contain disease, and fumes from laboratory chemicals.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Preferred Qualifications (Knowledge, Skills, and Abilities)

• The candidate should be based in Dallas , TX or in a nearby area.
• High school diploma or equivalent combination of education required
• CNA, LVN, MA License – must be current in CPR certification.
• Accredited college degree or certificate highly desirable
• Knowledge of healthcare regulations and preventative measures (HIPAA confidentiality, infection spread, etc.)
• Exemplary patient care experience and job knowledge
• Excellent oral and written communication skills
• Ability to prioritize and manage time effectively; ability to critically think
• Knowledge of quality control
• Ability to exercise manual dexterity, control precision and arm-hand steadiness accurately
• Ability to be empathetic with patients; ability to maintain confidentiality

Post Acute Specialists is a multi-specialty group dedicated to improving access to medical specialists through telehealth. We partner with skilled nursing facilities, assisted living communities, and home health agencies to ensure patients receive high-quality, compassionate care without unnecessary hospital visits. Our team of providers and care coordinators is committed to innovation, patient comfort, and better outcomes across the post-acute care continuum.

Company Description

Post Acute Specialists is a multi-specialty group dedicated to improving access to medical specialists through telehealth. We partner with skilled nursing facilities, assisted living communities, and home health agencies to ensure patients receive high-quality, compassionate care without unnecessary hospital visits. Our team of providers and care coordinators is committed to innovation, patient comfort, and better outcomes across the post-acute care continuum.