Sales Support Specialist
Gleason
Job Title
Support sales efforts of Gleason Metrology Systems (GMS) by preparing quotes, maintaining customer / vendor relationships, entering and updating orders into ERP business system, communicating order details through review of internal and external documentation.
Support contract execution efforts including by coordinating customer visits, supporting sales with customer travel, lodging, meals, etc.
Support execution of key project milestones and create / maintain related documentation.
Product configuration modeling in ERP business system. Collaboration with Sales, Engineering, Applications and Production to create, modify, and maintain product configurations and business process related documentation.
Process, data entry and communication of product and non-service-related orders within ERP business system and internal databases.
Preparation of quotations based upon Sales/Application Engineering direction; maintenance of quote / RFQ /project logs on a timely basis.
Coordination and execution of Engineered to Order quotation managed and sent to Customer's on a timely basis.
Coordination of RFQ response documents on product offering, assist in phone support, customer inquiry follow-up and system training to other team members to also administer support.
Drive harmonization of business processes and provide system maintenance for global quotations to sales.
Streamline order entry and order management process using Gleason quality tools.
Assist in execution and support of contract management activities from RFQ, to quotation, to Order Entry, to Order Release.
Support of additional local business systems and departmental processes
Assist in answering incoming calls to GMS.
Maintenance of a clean organized work area to facilitate departmental activities and reduce waste.
Support language translation project by sharing data between intercompany translator and external supplier.
Support CRM (Customer records material) changes
5+ years order management support, customer service and/or administrative experience
3+ years ERP experience
Experience with SAP is a plus
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