Claims Associate - Consumer

Job Title

Skills & Knowledge

Knowledge of first party property and casualty claim adjudication as applicable to line of business Good oral and written communication, including presentation skills PC literate, including Microsoft Office products Analytical and interpretive skills Good organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT - When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking

QUALIFICATIONS

• • Position is remote, prefer candidates be on Eastern or Central time zone.
  • Equipment will be provided (desktop, monitors, keyboard, mouse, headset, cables) but they may need to use a personal device to attend at the start of training. This will depend on arrival of equipment.
  • Must have high-speed, broadband internet service with the following speeds:

1. Training Schedule

   Starting Monday October 12, 2026 Monday through Friday 8:00 am-5:00 pm ET (assuming a 1-hour, unpaid lunch) 2-week training

   After Training

   Standard Hours of Operation: 8:00 am-5:00 pm ET (might be some flexibility on Refund Specialist start and end times, depending on performance)

   8.5-hour total shift including a 30-minute, unpaid lunch (8-hour workday)

   Rep will work their standard schedule Monday through Friday (40-hour workweek)

Education & Licensing High school diploma or GED required. Do not need to be licensed.

One (1) year of general office experience or equivalent combination of education and experience required. Claims industry experience preferred. Candidates need to be quick decision makers and be able to work in fast paced environment.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.