Service Advisor

Job Description

Job Description

Service Advisor

Location: Elk Grove, CA | Full-Time | Service Advisor

Are you passionate about delivering exceptional customer service and helping people keep their vehicles running safely and reliably? Nissan of Elk Grove is looking for a motivated, customer-focused Service Advisor to join our growing team.

As a Service Advisor, you'll serve as the primary point of contact between our customers and service department, helping create an outstanding ownership experience while building long-term customer relationships.

At Drive Family First, we believe the road to success starts with people, not pressure. We're a family-owned organization built on trust, integrity, and a commitment to serving our employees, customers, and community. Our team members are supported, valued, and empowered to build rewarding careers.

• Competitive compensation with performance-based earning opportunities
• Medical, Dental, and Vision Insurance
• Company-paid Life Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Employee Vehicle Purchase Program
• Ongoing Training and Career Development
• Opportunities for Advancement Within Our Growing Organization
• Supportive, Team-Oriented Work Environment

Benefits become effective on the first day of the month following hire.

Compensation consists of a competitive base plus performance-based commissions. Actual earnings will vary based on experience, productivity, customer satisfaction, and individual performance.

• Greet customers promptly and professionally
• Listen to customer concerns and accurately document repair needs
• Prepare repair orders and service estimates
• Recommend maintenance and repair services based on vehicle inspections and manufacturer recommendations
• Communicate repair progress and updates throughout the service process
• Coordinate with technicians to ensure timely and accurate repairs
• Review completed repairs and invoices with customers
• Maintain accurate documentation and service records
• Deliver an exceptional customer experience from vehicle drop-off through delivery
• Build long-term customer relationships that encourage repeat business

• Previous automotive Service Advisor experience preferred
• Strong customer service and communication skills
• Ability to build rapport and establish trust with customers
• Strong sales and relationship-building abilities
• Excellent organizational and time-management skills
• Ability to thrive in a fast-paced environment
• Basic computer proficiency
• Professional appearance and demeanor
• Valid driver's license with an acceptable driving record
• Ability to pass a pre-employment background check and drug screening consistent with applicable laws

Experienced Automotive Service Advisors are encouraged to apply. We offer a strong customer-pay shop, a loyal customer base, and substantial earning potential for high performers.

We know our success starts with our people. That's why we invest in training, support career growth, and foster a workplace culture built on respect, teamwork, and family values. If you're looking for a company where your contributions matter and your career can grow, we'd love to meet you.

Apply today and help us deliver an exceptional service experience for every customer, every time.

Drive Family First is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

This job description is intended to outline the general nature and level of work expected for this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills. The company reserves the right to modify duties and responsibilities as business needs evolve. Employees may also be required to perform other duties as assigned to support the ongoing operations of the dealership.