Business Service Officer

Effective July 1, 2025 in accordance with the applicable Memorandum of Understanding, the Personal Leave Program 2025 (PLP 2025) was implemented in response to the status of the State budget. PLP 2025 requires each full-time employee in Bargaining Unit R01 , and related Excluded, Exempt and Statutory Exempt employees, will have their base salary reduced by three percent and will receive five PLP 2025 leave credits monthly through June 2027 . Salaries do not reflect the recent changes.

Under the general supervision of the Supervisor I, Business Operations Section, the Business Service Officer I (Supervisor) is responsible for duties related to the operation of a full function mailroom, reproduction services unit and supply room.

This position is located in the Business Operations Section, Business Services. The program manages and provides various essential support services related to building maintenance, space and lease management, reprographics, mail services, office supply management, and Business Continuity to California Correctional Health Care Services' offices throughout the state, including the following:

• Elk Grove Headquarters
• Health Records Center
• Central Fill Pharmacy
• Fresno Regional Office
• Bakersfield Regional Office
• Rancho Cucamonga Regional Office
• Diamond Bar Regional Office
• Santa Ana Region Office
• CCHCS Warehouse

This advertisement is for a Business Service Officer I (Supervisor) position(s) located at Headquarters in Elk Grove, Sacramento County. Please indicate the position number on your application: 042-150-4722-001.


Note: Main communication for this position will be through email. Please ensure you have a valid email address on your application.


Please note: A Training and Development (T&D) assignment will not be considered at this time.


You will find additional information about the job in the Duty Statement .

Working Conditions


About the location - Headquarters, Elk Grove

Located less than 30 minutes from Sacramento and Lodi, the progressive city of Elk Grove offers a great mix of newly developed housing, business projects, and recreational opportunities. You will enjoy working at our campus-style office complex with free parking, and perhaps even call Elk Grove home.

The position(s) is eligible for hybrid telework, in accordance with the Statewide Telework Policy and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.


Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• BUSINESS SERVICE OFFICER I (SUPERVISOR)

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-525912


Position #(s):
042-150-4722-001

Working Title:
Business Service Officer


Classification:
BUSINESS SERVICE OFFICER I (SUPERVISOR) $5,429.00 - $6,719.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
1


Work Location:
Sacramento County


Telework:
Hybrid


Job Type:
Permanent, Full Time


Department Information Vision
We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.


Mission
To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.


CDCR and CCHCS are committed to transforming the correctional landscape to create safer, more professional, and more fulfilling environments for our employees, the incarcerated population, and those supervised in our communities. Through systemwide improvements grounded in proven and emerging practices, we aim to strengthen rehabilitation, enhance workplace satisfaction, and support successful reentry into the community through our institutions, parole, and community partnerships. Our shared mission is to promote safety, wellness, and human dignity while fostering positive change for all those who live and work within our institutions and communities


CDCR and CCHCS are committed to building an inclusive respectful workplace. We are determined to attract and hire candidates from all communities and empower employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts at all levels of the Department.


Across our organization, our programs work cooperatively to provide the highest level of health care possible to a diverse correctional population. We encourage creativity and ingenuity while treating others fairly, honestly, and with respect, all of which are critical to the success of the CDCR and CCHCS mission.


Special Requirements Please do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.


Possession of Minimum Qualifications (MQ) will be verified prior to interview and/or appointment. If you are meeting MQ's with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined that an applicant does not meet the MQ's, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.


Applicants who completed their education outside of the US (with foreign degrees/transcripts) must obtain and submit verification of U.S. course/degree equivalency. Foreign education credential evaluation services can be found at NACES | National Association of Credential Evaluation Services .


Candidates new to CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting.

When submitting supporting documents, PDF file format is preferred.


CCHCS utilizes E-Verify to confirm candidate's identity and employment authorization. For more information about E-Verify, you may go to .


This advertisement may be used for other vacancies that occur during the life of this recruitment.


Employment History on the STD. 678 must be complete and include dates, accurate hours per week, total time worked, duties and responsibilities, and contact names and phone numbers of supervisors. To prepare for the State Application process, please visit
Work4CA: State Application Checklist .


Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 8/6/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


California Correctional Health Care Services
Classification and Pay - Mail
Attn: M.Hom, JC-525912
Classification and Pay
P.O. Box 588500, D-1, Personnel
Elk Grove , CA 95758


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


California Correctional Health Care Services
Classification and Pay - Mail
Attn: M.Hom, JC-525912
Classification and Pay
P.O. Box 588500, D-1, Personnel
Elk Grove , CA 95758


08:00 AM - 05:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A Statement of Qualifications is REQUIRED and must be submitted with your Employment Application (STD. 678). To be considered, applications must include an appropriate Statement of Qualifications following the instructions below. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the "Statement of Qualifications" section below for specific requirements.
  
  
  For helpful guidance on writing an effective Statement Of Qualifications or a Supplemental Questionnaire, please visit Work4CA: How to Write a Statement of Qualifications .
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


Candidate should have the ability and flexibility to work in a team environment; possess working knowledge of supervision techniques; apply effective interpersonal skills in a supervisor setting; ability to coordinate multiple tasks; ability to supervise multiple functions, resolve issues with minimal guidance, exercise good judgment, and effectively and efficiently carry out prescribed tasks; must possess excellent written and verbal communication skills, work well under pressure and have experience in these areas:

• Mailroom operations and management.
• Procurement and inventory management.
• Ability to develop, implement and maintain policies and procedures.
• Ability to apply project management principles to effectively lead a project from inception to completion.
• Ability to use Microsoft Office Suite and other tools to effectively manage and communicate with staff.
• Experience with Business Information Systems (BIS), Service Now, and DocuSign.
• Ability to effectively manage numerous high priority projects and meet deadlines.

Benefits
Benefit information can be found on the California Department of Human Resources (CalHR) website, , and the CalPERS website, .


Information on benefits afforded by membership in the California Public Employees Retirement System Benefit can be found on the CalHR website at .


Information on the benefits and protections provided to public employees by the State Civil Service Act can be found on the CalHR website at .


This webpage is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment.


Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
When sending an email, include: job control JC-525912 and position 042-150-4722-001.
(000) -
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Hiring Unit Contact:
Karen Valencia
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Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
CCHCS EEO Office
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


ADDITIONAL INFORMATION


PRIORITY CONSIDERATION WILL BE GIVEN TO RE-EMPLOYMENT, DEPARTMENTAL RESTRICTION OF APPOINTMENT, STATE RESTRICTION OF APPOINTMENT, AND SURPLUS CANDIDATES.


All methods of appointment may be considered.

Examination Information

To obtain list eligibility for the Business Service Officer I (Supervisor) before applying for the position(s), you must first take and pass the Business Service Officer I (Supervisor) examination.

To prepare for the State application process, please visit Work4CA: State Application Checklist .


Interview Checklist

To prepare for the interview process, please refer to the Work4CA: Interview Checklist .


STATEMENT OF QUALFICATIONS


APPLICATIONS RECEIVED WITHOUT A STATEMENT OF QUALIFICATIONS (SOQ) WILL NOT BE CONSIDERED. NOTE : To be considered, applications must include an appropriate SOQ following the instructions below. Resumes, cover letters, and other materials will not be accepted in place of the required SOQ.

• Applicant must answer the questions listed below in numerical order.
• SOQ shall not exceed two (2) pages in length, single-spaced, 12-point Arial font, and be in justified paragraph format.
• The document shall be titled "Statement of Qualifications - (Your Full Name)."
• When completing the SOQ, please include all relevant experience, education, and training for the statement below.

Please explain your experience as it relates to the following questions below:
1. Give an example of how you have streamlined a business process to improve efficiency, reduce costs, or increase accuracy.


2. What is your supervisory style, and how do you encourage high performance in a team?

Please visit Work4CA: How to Write a Statement of Qualifications for helpful guidance on writing an effective SOQ.


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.