Branch Manager, Road US

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.com and follow us on LinkedIn and Facebook.

Location : Iselin, NJ

Division : Road US
Job Posting Title : Branch Manager, Road US
Time Type : Full Time

Summary

The Branch Manager is responsible for the overall leadership, operational performance, financial results, and strategic growth of an assigned DSV Road branch. This role provides direction and oversight for brokerage operations, sales growth, customer satisfaction, carrier relationships, and employee development while ensuring alignment with company objectives and service standards. The Branch Manager is accountable for branch profitability, operational excellence, and market expansion through effective leadership, business development, and execution of transportation and logistics solutions.

The Branch Manager serves as a key leader within the organization, fostering a high-performance culture focused on customer service, operational efficiency, employee engagement, and sustainable business growth.

Duties & Responsibilities

• Lead and manage all branch operations, ensuring achievement of financial, operational, service, and growth objectives.
• Maintain full responsibility for branch Profit & Loss (P&L), including revenue growth, expense management, margin performance, and overall profitability.
• Develop and execute strategic business plans to expand market share, increase revenue, and strengthen the branch's competitive position.
• Partner with customers, carriers, and internal stakeholders to develop transportation solutions that meet customer requirements and business objectives.
• Drive new business development efforts while expanding existing customer relationships and identifying opportunities for organic growth.
• Provide leadership, coaching, and performance management for Operational Account Managers, Carrier Sales Representatives, and other branch personnel.
• Establish performance expectations, monitor results, and implement corrective actions as necessary to achieve branch goals.
• Analyze operational and financial metrics to identify trends, improve productivity, enhance service levels, and maximize profitability.
• Ensure compliance with company policies, customer requirements, regulatory standards, and transportation industry best practices.
• Oversee branch staffing, workforce planning, employee development, succession planning, and talent retention initiatives.
• Collaborate with regional and corporate leadership to implement strategic initiatives and support organizational objectives.
• Develop and maintain strong relationships with key customers, carriers, and business partners to enhance service performance and business growth.
• Promote a culture of accountability, teamwork, continuous improvement, and operational excellence.
• Monitor market conditions, industry trends, and competitive activity to identify opportunities and risks impacting branch performance.
• Lead branch meetings, performance reviews, and operational planning activities.
• Support special projects, business initiatives, and other duties as assigned.

Qualifications & Experience

• Bachelor's degree in Business, Supply Chain, Logistics, Transportation, or a related field preferred; equivalent combination of education and experience may be considered.
• Minimum 5 years of progressive experience in transportation brokerage, third-party logistics (3PL), freight forwarding, or related transportation operations.
• Minimum 3 years of leadership experience with responsibility for operational performance, employee management, and business results.
• Demonstrated experience managing financial performance, including revenue growth, gross margin, budgeting, and P&L accountability.
• Proven track record of business development, customer relationship management, and operational leadership.
• Experience leading teams in a fast-paced, customer-focused transportation environment.

Skills & Competencies

• Comprehensive knowledge of transportation brokerage operations, freight markets, carrier networks, and logistics industry practices.
• Strong business acumen with the ability to analyze financial and operational performance metrics.
• Demonstrated leadership, coaching, and employee development skills.
• Excellent communication, presentation, negotiation, and relationship-building abilities.
• Strong problem-solving, decision-making, and organizational skills.
• Ability to manage multiple priorities and deadlines in a dynamic environment.
• Proficiency with transportation management systems (TMS), CRM platforms, and Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to develop strategic plans and execute initiatives that drive business growth and operational improvements.
• Strong customer service orientation with a focus on building long-term partnerships.
• Ability to work independently while fostering collaboration across teams and functions.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this role. The employee is regularly required to sit for extended periods while working at a computer, and to use hands and fingers to operate standard office equipment. The role requires the ability to talk, hear, and communicate clearly in person and through electronic and telephonic means, as well as close vision to read and interpret financial reports, operational data, and other documentation. The employee is occasionally required to stand, walk, reach, and lift or move office materials weighing up to 15 pounds.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this role, and reasonable accommodations may be made to enable individuals with disabilities to perform them. Work is primarily performed in a professional office environment with moderate noise levels typical of an active brokerage operation, in a fast-paced, deadline-driven setting that requires managing multiple priorities and responding to changing business needs. Travel will be required to visit customers, carriers, branch locations, and operational facilities, as well as to attend business meetings. Standard business hours are expected, with flexibility to work additional hours as needed to meet operational and business demands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

For this position, the expected base pay range is $104,500.00 – $130,500.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. This position is eligible for a performance based bonus program.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on aiapply.co. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.