Front Desk & Member Experience Specialist

Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to View email address on click.appcast.io. NOTE: This email is for accommodation requests ONLY. Any other inquiries will not receive a response. Benefits Flexible Work Schedule Casual Dress Code Free Gym Access Free Tanning Free Wellness Spa Services 401(k) with Company Match Daily Pay Options Opportunity for Advancement Employee Discounts on Products and Services Exclusive Discounts at Outside Retailers Free Work Shirt options yearly. Job Description The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 16 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking with members and management in person or on the phone during shift. Must be able to occasionally lift up to 75 lbs. Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety) Ability to work independently and alone during shifts as business needs require. #J-18808-Ljbffr