Housekeeping Manager

Housekeeping Manager

The Barnett, a restored Art Deco hotel just steps from the New Orleans French Quarter, offers an authentic New Orleans experience with curated events, live music, and standout food and beverage. Its versatile meeting and event spaces, combined with proximity to the Caesars Superdome, create an engaging environment for hospitality professionals serving both business and leisure travelers.

Reporting to the Executive Housekeeper, the Housekeeping Manager serves as a hands-on operational leader, assisting with daily departmental functions, directly supporting and supervising Housekeeping Supervisors, and ensuring consistent execution of cleanliness, productivity, and service standards.

The ideal candidate is highly organized, proactive, and solution-oriented, thrives in a fast-paced environment, and embraces change and new challenges. This role requires a leader who sets high expectations, leads by example, and continuously seeks innovative ways to improve efficiency, service, and overall departmental performance.

Minimum Requirements

• High school diploma or equivalent preferred.
• Associate or bachelor's degree in Hospitality Management or related field preferred.

• Minimum 2 years of housekeeping experience in a hotel environment.
• At least 1 year in a supervisory or management role required.
• Experience leading and developing housekeeping supervisors and associates preferred.
• Experience with housekeeping or property management systems (HyGEO, Opera Cloud, etc.) preferred.
• Previous Hyatt experience preferred.

Skills & Knowledge

• Strong leadership skills with a hands-on, lead-by-example management style.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
• Self-motivated, resourceful, and proactive with a strong sense of ownership and accountability.
• Adaptable and receptive to change, with a commitment to continuous improvement and exceeding established standards.
• Innovative thinker who identifies opportunities to improve processes, productivity, and the guest experience.
• Strong problem-solving and decision-making skills, with the ability to remain effective under pressure.
• Ability to motivate, train, coach, and hold team members accountable.
• Excellent communication and interpersonal skills.
• Bilingual in English and Spanish preferred.
• Knowledge of cleaning procedures, chemical handling, and OSHA safety standards.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Job Duties & Responsibilities

Leadership & Team Development

• Support the Executive Housekeeper in managing daily housekeeping operations and ensuring departmental standards are consistently met.
• Provide direct day-to-day supervision, guidance, and coaching to Housekeeping Supervisors.
• Assist with training, developing, and evaluating housekeeping supervisors and associates.
• Reinforce departmental expectations, provide real-time feedback, and address performance concerns in coordination with the Executive Housekeeper.
• Maintain a hands-on leadership presence, working alongside supervisors and associates to support operational needs.
• Promote a positive, team-oriented work environment focused on accountability, adaptability, and continuous improvement.

Daily Operations & Quality Control

• Assist with daily housekeeping operations, including room assignments, inspections, staffing adjustments, and public area cleanliness.
• Support Housekeeping Supervisors in ensuring guest rooms and public areas meet established cleanliness and presentation standards.
• Conduct room and public area inspections, providing immediate feedback and coaching when standards are not met.
• Coordinate with Front Office and Engineering to address room readiness, maintenance concerns, and daily operational priorities.
• Step in to assist with housekeeping duties during periods of high occupancy, staffing shortages, or operational challenges.
• Assist in resolving guest requests and concerns promptly and professionally.

Productivity, Inventory & Cost Control

• Assist the Executive Housekeeper with monitoring daily productivity, staffing levels, and labor utilization.
• Support scheduling, attendance tracking, and daily staffing adjustments based on occupancy and operational needs.
• Monitor linen, guest supplies, cleaning products, and equipment to ensure proper usage, organization, and inventory control.
• Identify opportunities to reduce waste, improve efficiency, and support departmental cost-control initiatives.
• Assist with departmental reports, inventory records, and administrative tasks as assigned.

Process Improvement & Departmental Standards

• Support the Executive Housekeeper in implementing departmental procedures, initiatives, and operational improvements.
• Identify opportunities to improve workflow, productivity, cleanliness, and the overall guest experience.
• Bring forward practical, innovative ideas and solutions to address operational challenges.
• Embrace change and help reinforce new processes and expectations with supervisors and associates.
• Maintain high standards of performance and encourage a culture of continuous improvement.
• Ensure daily operations follow established company policies, brand standards, and safety and sanitation procedures.
• Perform additional duties as assigned by the Executive Housekeeper or hotel management.

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Ability to frequently bend, stoop, reach, push, pull, and perform repetitive movements.
• Ability to lift and carry up to 25 pounds independently and heavier items with assistance or appropriate equipment.
• Ability to push and pull housekeeping carts, linen bins, and other equipment as required.
• Ability to perform physically demanding housekeeping tasks and actively assist the team when operational needs require.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.