Food and Beverage Supervisor

Food and Beverage Supervisor

In the role of Food and Beverage Supervisor, the primary goal is to ensure the satisfaction of hotel guests through exceptional food and beverage offerings. Responsibilities include overseeing daily floor operations, maintaining knowledge of all menu offerings and quality standards, and providing guidance to the team.

Act as an ambassador for the hotel's values, fostering a culture of teamwork and service excellence. Train and mentor staff on various aspects, including training calendars, sequence of service, and menu descriptions.

Ensure the highest level of guest service is consistently delivered in restaurant and bar areas. Monitor house count, arrivals/departures, VIPs, handling all guest complaints to ensure satisfaction.

Ability to carry out the duties of the front of house food and beverage positions as needed to contribute to a team oriented atmosphere. Oversee opening and closing duties, update menu prices, and assist with management of orders based on business levels. Coordinate with the Chef on daily specials and updates.

Maintain expert-level knowledge of liquor brands, wines, champagnes, and food menu items. Ensure staff adherence to schedules, coordinate breaks, and inspect grooming and attire. Expedite on the floor or in the kitchen as needed. Conduct training programs, lead daily line-ups, and maintain communication with the Director of Food and Beverage.

Qualifications include two years of upscale food service experience preferred. Strong knowledge of wine and spirit service. Basic computer skills. High school graduate. Ability to communicate in English. Must be of minimum age to serve alcohol. Ability to work a flexible schedule, including weekends and holidays, according to department needs. Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.