Customer Compliance Specialist

Job Overview The Customer Compliance/Domestic Logistics Specialist is a crucial operations execution role within HighLinerFoods, dedicated to North American transportation. The specialist is responsible for tactical management and decision‑making within the supply chain to ensure efficient and cost‑effective transportation execution. Essential Duties and Responsibilities Plan, build, and optimize customer loads, including multi‑stop shipments, truck utilization, and appointment scheduling to meet service requirements efficiently. Select, tender, and coordinate loads with carriers in accordance with routing‑guide compliance, maintaining strong working relationships with carriers and brokers. Manage transportation execution by tracking loads against key milestones, obtaining carrier status updates and required documentation, and communicating timely updates to stakeholders. Ensure compliance with customer requirements by interpreting and communicating vendor and routing instructions to carriers to prevent fines, fees, and service failures. Support cost‑effective operations by adhering to freight budgets, evaluating decisions that impact freight spend, and reviewing freight payment discrepancies and accessorial charges. Identify risks to successful load execution, recommend practical solutions, and monitor key performance indicators (KPIs) to drive continuous improvement in transportation performance. Utilize, maintain, and update standard operating procedures (SOPs), provide on‑call or holiday coverage as required, and perform additional logistics‑related tasks and activities as assigned. Assume full accountability for on‑time fines and associated deductions issued by customers and manage the carrier recovery processes for valid claims. Validate all on‑time fine claims to ensure accuracy and legitimacy prior to processing. Prepare and distribute weekly and monthly retail and food‑service on‑time scorecards to relevant stakeholders. Qualifications Bachelor’s Degree in Supply Chain Management or related field, or at least 2+ years of relevant experience. Professional carrier‑facing experience is highly preferred. Transportation management experience (TL, LTL, and/or IM). Experience with supply‑chain software (BluJay/E2 Open TMS and JD considered assets). Advanced computer skills, including proficiency with Microsoft Office Suite. Strong interpersonal skills with the ability to influence others without hierarchical power. Proven problem‑solving abilities and competency in presenting recommendations. Team‑oriented, valuing collective effort in solving issues. Excellent communication skills to engage with internal and external stakeholders. Customer‑focused, putting customers at the forefront of decisions. Salary and Compensation The typical hiring range for this position is $75,000‐–85,000. Base pay is based on factors including market location and role demand. Employees may be eligible for an annual short‑term incentive program and long‑term incentive program subject to eligibility requirements. Benefits Competitive salary Health, dental & vision coverage Pay for performance incentives Employee & family assistance programs Wellness programs Retirement planning Supplemental parental leaves Disability support Family‑friendly flex policies & summer hours Volunteer hours Learning and mentorship opportunities Safety‑focused work environment #J-18808-Ljbffr