Member Experience Specialist

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

About the role

Walmart Family Whole Health & Fitness, managed by HealthFitness, is looking for a high‑energy, full‑time (40 hrs/week) Member Experience Specialist to join our Bentonville, AR team. In this people‑focused role, you’ll build meaningful connections, drive new memberships, and help members stay engaged through outstanding service and relationship‑building. If you’re self‑motivated, organized, and love creating welcoming experiences, this is your chance to make a real impact.

Schedule: 40 hours per week, Tuesday-Saturday: 10am-7pm

Key point of contact for the community and members at the client's Health and Wellness Center. Responsible for providing assistance and service to clients by answering requests, process, and provide information on membership accounts and services offered.

Key Accountabilities:

• Provide exceptional customer service to prospective and existing members via face-to-face service, phone, text, and email communication. Building lasting relationships with prospective and current members.

• Meeting sales goals and generating leads through prospect, networking, and member referrals.

• Promoting and attending facility social events.

• Serving as facility ambassador to local businesses, corporations and community members.

• May provide leadership presence on the floor to assist with issues that may arise and provide coverage when manager isn’t available.

• Conduct tours of the facility and assist members with account changes and requests.

• Other duties as needed/assigned

Minimum Requirements

• High School Diploma/GED.

• Adult/Child CPR/AED/First Aid certification.

• 1-2 years previous sales experience.

• Exceptional interpersonal skills.

• Highly motivated and communicates effectively.

• Passionate about helping others improve the quality of their lives.

• Able and willing to listen to feedback and apply it moving forward.

• Able to walk at least 20,000 steps per 8 hour shift and stand for 8 hours.

Preferred:

• Associates degree or relevant work experience.

Applicants must meet hiring requirements including but not limited to pre-employment drug test. The compensation range for this role is $17.00 - $18.00 per hour. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive wage within the market.

Brand: HealthFitness

Come join HealthFitness! Join a team that will not only utilize your current skills but will enhance them as well. We offer a comprehensive benefit package that includes Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401(k) with employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.