Quality Assurance/Quality Improvement Specialist (Adult Probation)

About The Harris County Community Supervision and Corrections Department (CSCD): The Harris County Community Supervision and Corrections Department (CSCD) is one of the largest probation departments in the United States, supervising more than 70,000 individuals and employing over 600 staff members across 6 locations. We provide a wide range of services including community supervision, outpatient counseling, cognitive-behavioral programming, and residential treatment, designed to strengthen our clients’ abilities and support their long-term success. With a focus on utilizing evidence-based practices, we aim to improve outcomes and reduce recidivism for all clients under supervision. Position Overview: The Quality Assurance/Quality Improvement (QA/QI) Specialist monitors and provides consultation and direction to ensure programs and services are implemented at the highest standards and with the appropriate level of care in combination with ensuring positive communications and promoting the importance of ongoing quality improvement efforts. Duties and Responsibilities: Plan, coordinate and conduct internal and external reviews and audits. Perform routine quality assurance reviews utilizing reports generated from the case management system and other data sources. Prepare reports to communicate outcomes of quality assurance activities including the results of internal and external reviews, audits, and report findings. Disseminate caseload and program outcomes to department representatives in an accurate and timely manner. Summarize reports and data in a timely and accurate manner to share with agency leadership. Maintain accurate records of quality assurance activities including required forms, correspondence, supporting documents, interview notes, meeting minutes, recommendations, and final reports. Collaborate with agency leadership regarding internal reviews, audits, and report findings to adopt best practices and continuous quality improvement in all areas of the agency. Provide technical assistance, coaching, and consultation to staff and supervisors on quality standards, documentation, and continuous improvement practices. Identify systemic issues and trends through data analysis and recommend process or policy changes to leadership. Create training materials and visual aids to assist in improving processes or enhance delivery of services. Propose solutions that enhance the delivery of services, streamline processes, and/or address deficient areas. Assist with the ongoing development of the QA/QI processes. Demonstrate strong attention to detail and technical accuracy in completing tasks. Communicate clearly and collaboratively with others to achieve shared goals. Foster a positive work environment by communicating and behaving cooperatively, respectfully, and amicably with management, co-workers, CSCD personnel, and the public. Perform other related duties as assigned and work overtime as required. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Harris County is an Equal Opportunity Employer If you need special services or accommodations, please call View phone number on click.appcast.io or email View email address on click.appcast.io Education and Experience: A bachelor's degree conferred by an institution of higher education accredited by an accrediting organization recognized by the Texas Higher Education Coordinating Board with A minimum of two (2) years’ experience working with data systems, including generating, analyzing, and summarizing data reports. Knowledge, Skills, and Abilities: Strong technical skills. Proficient in Microsoft Office Suite, including Excel and Word. Exceptional networking skills, understand and participate in collaboration with others, and be able to establish and maintain broad contacts throughout the organization. Excellent oral and written communication skills. Ability to work with sensitive and confidential information. Able prioritize and manage multiple assignments and adjust to changing priorities. Meet requirements for access to Criminal Justice Information Services (CJIS). Note: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Position Type and Typical Hours of Work: Regular Full-time Hours will be discussed during departmental interview. Salary: $4,974.21- $5,652.76 Monthly Depends on Qualifications Based on 26 pay periods Work Environment and Physical Demands: While performing the duties of this job, the employee regularly works in an office setting, although there is an opportunity to work remotely on designated days after the introductory period and employee is in good standing. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Must be able to remain in a stationary position (e.g., sitting or standing) for prolonged periods, typically 75% or more of the workday. Occasionally moves about the office to access office machinery or attend meetings in different locations. Moves or transports office supplies or equipment (e.g., laptop or documents) weighing up to 10 pounds. Constantly operates a computer and other office productivity machinery (e.g., mouse, keyboard, or equivalent assistive technology) to analyze data and create reports. Requires close visual acuity to perform activities such as preparing and analyzing data, viewing a computer terminal, and extensive reading of technical documents. Organizational Relationships: The QA/QI Specialist will report directly to the Quality Improvement Unit Supervisor Employment is contingent upon passing a background check and drug screen. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department. #J-18808-Ljbffr Harris County