Customer Support Specialist - The Toro Company

Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future. Who Are We? The Toro Company is a Minnesota-based company founded in 1914 that provides equipment for maintaining public and private landscapes. What Will You Do? Coordinate information flow, orders, and shipments to meet shipping goals of the customer(s) and division(s). Resolve escalated parts cases from our customer service associates. Process orders and deliveries, manage calls and multiple email boxes independently. Support and collaborate with sales and marketing, inventory analysts, distribution centers, credit, and transportation to facilitate order requirements. Maintain knowledge of Toro product and share knowledge and training with new employees. Maintain best-in-class responsiveness to correspondence with internal and external customers. Identify, troubleshoot and escape any issues that could delay or impede prompt shipment of orders. Make suggestions to avoid future issues. Document and update departmental procedures. Take lead in periodic projects and activities such as Lean process improvements. Complete ongoing learning and education to ensure competence with the changing needs of the corporation, while sharing learning with others. Operate independently to resolve issues in SAP, export compliance, and Letter of Credit processing. Report to management on activities and results of shipments. All other tasks and projects as assigned. What Do You Need? Minimum 3+ years of related experience. Bachelor’s degree in a relevant field preferred. Excellent verbal and written communication skills. Ability to organize, assemble, and arrange resources to meet goals. Proficient data entry and system navigation skills. Ability to maintain composure during stressful situations, remaining focused on the ultimate objective. Strong interpersonal skills to support interaction and develop relationships with a wide range of internal and external customers. Capacity to work independently as well as within a team-oriented and collaborative environment. Proficient in Microsoft Office programs, including strong keyboarding skills. Experience with order-related systems; SAP, product knowledge and configurations required. 0 to 10% travel (domestic and international). What Can We Give You? Casual corporate environment encouraging employee comfort. Convenient location near both St. Paul and Minneapolis. Onsite fitness facility, mental health, and financial health resources. 20 hours of paid volunteer time per year. Summer flexible schedule allowing early Friday departure. Hybrid work schedule offering flexibility. Competitive salary range of $52,000 – $64,000, with incentive program and early access to pay via the dailypay app. The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees. #J-18808-Ljbffr The Toro Company