Service Specialist

We are looking for a Service Specialist to join a Contract opportunity supporting payroll services operations in West Henrietta, New York. In this customer-facing role, you will assist clients with background screening activities, provide timely updates, and help ensure a smooth service experience. The position requires strong communication, sound judgment, and the ability to manage a steady workload while meeting established performance expectations.Responsibilities:• Provide responsive support to clients using the HireRight background screening platform, ensuring each interaction is handled with professionalism and care.• Monitor pending cases and proactively follow up on unresolved items so work is completed within defined service timelines.• Build and apply working knowledge of assigned payroll and service offerings, along with relevant policies and operating guidelines.• Record client conversations, updates, and case details accurately to maintain complete service documentation.• Use internal systems and software tools effectively to manage requests, enter data, and track activity across accounts.• Recognize workflow inefficiencies and share practical recommendations with leadership to improve team performance and service quality.• Offer guidance and day-to-day support to newer team members by sharing effective service practices and process knowledge.• Manage high-volume tasks with strong organization and prioritization while maintaining accuracy in data entry and administrative support work.