IT System Administration

IT Systems AdministratorAs an IT Systems Administrator, you will support the enterprise platforms and day-to-day IT services that keep our hybrid workforce connected and productive. You will help manage Microsoft 365, Intune, HubSpot CRM, and Five9 Contact Center while serving as a key first point of contact for incoming IT requests. This role is a great fit for an experienced IT professional who enjoys solving problems, communicating clearly, taking ownership, and improving systems and support processes in a remote-first, contact center-focused environment where responsiveness and reliability matter.Key ResponsibilitiesService Desk & Ticket TriageRemote Workforce SupportEnd-User SupportSystem AdministrationPatch, Asset & Operational ManagementContact Center System Support (Five9)User Lifecycle ManagementProblem Solving & Solution OwnershipSME Development & Continuous ImprovementDocumentation & Knowledge ManagementQualificationsRequired3+ years of experience in IT support or system administrationHands-on experience with Microsoft 365 tenant administrationExperience with endpoint/device management (Intune or similar MDM)Experience with Help Desk or ticketing systemsExperience supporting a remote workforceDemonstrated ability to troubleshoot complex issues and drive resolutionStrong verbal and written communication skills, including the ability to clearly explain issues and present solutionsSelf-motivated with the ability to work independently and manage competing prioritiesWillingness to support evenings and weekends as business needs requirePreferredExperience with HubSpot CRM or similar platformsExposure to contact center solutions (Five9 or equivalent)Familiarity with identity and access management concepts (MFA, SSO, RBAC)Interest or experience in cloud technologies (Azure), DevOps, or automationRelevant certifications (Microsoft, CompTIA, or equivalent)Working ConditionsMust reside in the Tampa Bay marketHybrid role requiring at least 2 onsite days per week, with additional onsite support as needed for hardware, onboarding/offboarding, or incident responseSupports a remote-first workforce and live contact center operationsOccasional evening or weekend support may be requiredWorks in a fast-paced environment with competing priorities and urgent escalations