Revenue Operations Supervisor

At Epiq , your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Title: Cyber Revenue Operations Supervisor

Overview

The Cyber Revenue Operations Supervisor plays a critical role in supporting the financial operations of our Cyber Incident Response (CIR) business. This position oversees the full lifecycle of outgoing invoices, ensures accuracy and timeliness, and serves as a primary point of contact for internal teams and external clients regarding invoicing matters. The role also contributes to strategic transformation initiatives designed to modernize our invoicing capabilities and develop innovative billing solutions that meet evolving market expectations.

Key Responsibilities

Invoicing Operations Management

• Oversee the preparation, review, and submission of outgoing invoices for the Cyber Incident Response business.
• Ensure accuracy in billing rates, volumes, contract terms, and supporting documentation.
• Maintain a strong quality control process to reduce errors and rework.

Customer Support & Issue Resolution

• Serve as the primary point of contact for client questions regarding invoices, billing structures, and supporting details.
• Investigate and resolve invoicing discrepancies in collaboration with internal teams such as Project Management, Finance, and Review Management.
• Deliver clear, professional communication that enhances client confidence and satisfaction.

Cross-Functional Collaboration

• Partner with Cyber PMs, Cyber RMs, Billing Analysts, Contracts, and other corporate teams to streamline invoice preparation and approval workflows.
• Support onboarding of new specialized or custom billing requirements.

Revenue Forecasting & Financial Insight

• Develop, maintain, and refine revenue forecasts for the Cyber Incident Response business, using invoice data, project pipelines, and historical trends.
• Provide regular reporting and insights to leadership regarding expected revenue, variances, trends, and risks.
• Collaborate with internal resources to ensure forecasting accuracy and alignment with operational expectations.

Transformational Projects & Process Improvement

• Assist in designing and executing transformational projects aimed at improving invoicing speed, accuracy, scalability, and transparency.
• Identify opportunities for automation, system enhancements, workflow redesign, and improvements to financial reporting.
• Contribute to business cases and requirements for future-state invoicing tools and platforms.

Leadership & Team Support

• Provide guidance, coaching, and support to team members engaged in the invoicing process.
• Help develop and maintain standard operating procedures, documentation, and training materials.

Qualifications
Required

• 3-5+ years of experience in billing, invoicing, revenue operations, financial coordination, or a related discipline; experience in cyber, technology, insurance, or managed services preferred.
• Strong understanding of invoicing workflows, financial controls, and revenue processes.
• Demonstrated experience using data to support forecasting, reporting, or operational planning.
• Excellent analytical, problem-solving, and organizational skills.
• High attention to detail and ability to manage multiple priorities under tight deadlines.
• Exceptional communication skills, including client-facing experience.

Preferred

• Experience in Cyber Security, Incident Response, eDiscovery, Litigation Support or other service models with variable time-based billing and or in a highly regulated environment.
• Familiarity with ERP systems (e.g., SAP, Oracle), time-tracking systems, and billing platforms.
• Experience with process improvement initiatives or transformation programs.
• Ability to translate complex billing structures into clear, actionable information for internal and external stakeholders.

Key Competencies

• Operational Excellence - Drives accuracy and consistency in financial processes.
• Customer Focus - Provides responsive and effective support to clients and internal partners.
• Financial Acumen - Understands forecasting, revenue behavior, and billing economics.
• Innovation Mindset - Identifies and proposes new, practical invoicing solutions.
• Collaboration - Works effectively across teams and organizational levels.
• Adaptability - Thrives in a fast-paced, evolving environment.

The Compensation range for this role is $70,000.00 to $85,000.00 USD annually and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Must be authorized to work in the United States for any employer.

#LI-JM1 #LI-Remote

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships
• Nurture long-term relationships
• Remove collaboration barriers
• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.