IT Support Specialist (Level 1)

Full-time

Bot Verification

Position Summary

Our IT team is hiring contract help working through a backlog of Mac computers. This is a hands-on hardware-focused role: youll erase and restore Macs update their statuses in our inventory system and ship them out. The work is well defined and queue-driven and youll have a clear process to follow from day one.

When there is no device lifecycle work in the queue youll pitch in on general IT support: tier 1 Zendesk tickets our IT Support Slack channel in-person walkups in the office and IT tasks during employee onboarding.

This is a 3 month contract with potential to extend. Fully onsite Monday through Friday 9am to 5pm. We are hiring one person in downtown Manhattan NY and one in Tempe AZ.

Primary Duties and Responsibilities

Erase and reinstall (E&I) Mac computers using DFU mode and restore software such as Apple Configurator
Update device statuses and records in Oomnitza our inventory management system
Receive inspect package and ship Mac computers
Track your work in Zendesk

Secondary Duties (when lifecycle work is quiet)

Help with onsite A/V or technical issues
Resolve tier 1 Zendesk tickets (password resets basic troubleshooting equipment requests)
Support our IT Support Slack channel
Support in-person walkups in the office
Support IT aspects of employee onboarding
Other functions as needed

Required Experience

Experience working with Mac hardware
Strong attention to detail especially with inventory records
Comfortable with repetitive hands-on work and lifting up to 50 pounds
Able to work independently and flag issues when something looks off

Preferred Experience

Familiarity with Zendesk or Oomnitza
Brings a positive collaborative attitude and remains composed during busy periods
A dependable team player who contributes to a supportive and enjoyable work environment

Additional Details

3 month contract with potential to extend
Fully onsite Monday through Friday 9am to 5pm
Two openings: one in downtown Manhattan NY and one in Tempe AZ

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Required Experience:

Apply

Vacancy posted 8 days ago

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