Remote Intake Specialist

Working remotely on a full-time hourly basis, the Intake Specialist will manage incoming and outgoing calls, assist customers with application processes, and provide detailed information while adhering to established policies and procedures. Key Responsibilities Utilize standard technology to navigate pre-scripted responses and provide accurate information to customers Follow documented policies and procedures for call documentation and application submission Complete call logs and maintain accurate records of customer interactions Required Qualifications High School diploma or equivalent required Minimum 6 months of customer service, administrative, or telemarketing experience required Must have reliable internet service for remote work Ability to speak and read English clearly and fluently Experience with personal computers and the Windows operating system is required