General Sales Manager

Summary of Position

The Sales Manager leads and maintains strong customer relationships, manages commercial opportunities, and oversees various sales and business development activities. The role addresses commercial issues and strengthens customer partnerships to ensure sustainable business with existing customers while exploring new business growth.

Corporate

• Adheres to the HTGSS policies and procedures
• Learns, demonstrates and upholds HTGSS Core Values
• Complies with all HTGSS Certification standards; Management System (TS16949), Environmental ISO 14001-2015 and Health and Safety ISO 45001-2018 policies and procedures
• Treats all HTGSS team members with respect and professional courtesy
• Always strives to maintain a positive work environment
• Manages the department budget efficiently as per the approved annual budget
• Performs additional assignments / duties as assigned

EHS

• Adhere to all safety policies and procedures
• Complies with all safety policies and 5S clean philosophy to maintain a safe, clean working environment
• Meets company safety goals

Duties and Responsibilities (but not limited to)

• Manage sales and commercial development activities with existing and potential customers, taking on the role of primary commercial contact and coordinating the sales process.
• Develop reports for new business development strategy for company’s profitability and/or sales.
• Responsible for the quoting process, including quote preparation, program award and awarded program initiation.
• Manage and report monthly commercial issues related to pricing, manufacturing, material control, and other relevant concerns to ensure sustainable business operations.
• Weekly reporting is a key responsibility for this role. The employee is expected to prepare, submit and communicate accurate and timely reports to relevant management.

Customer Relationship Management

• Maintain a comprehensive understanding of customer requirements and translate these into actionable business opportunities.
• Report regular “Voice of Customer” (Customer feedback) including innovation priorities to management team.
• Serve as the primary point of contact for related customer teams.
• Report timely the customer status for org chart/personnel/policy change, news/rumor and any related information on Hyundai Transy Seating System directly or indirectly. Additionally, based on the customer updated status need provide your own analysis and strategies to improve or protect Hyundai Transy Seating System strategy and goals.

Process Management

• Maintain regular communication with customers to address and resolve commercial and technical requests from customers.
• Contact the customer on a daily basis for deep communication to solve the commercial/technical request to Hyundai Transys Seating System.
• Collaborate with external and internal customers in alignment with Hyundai Transy Seating System five core values: Customer, Challenge, People, Collaboration, and Globalization. (Especially, working with headquarter teams is important)
• Collect and provide market information including product, pricing, costs and overall commercial strategies from customers, competitors, and other sources.
• Provide the monthly report about general market information for customers, competitors, government policy/regulation and etc.
• Ensure timely and accurate updates on customer production/sales forecast data to facilitate informed and strategic planning.

Reporting

• Reports to: California COO

Benefits

• 401(k)
• Healthy Insurance
• Life Insurance
• Supplemental Insurance
• Dental Insurance
• Vision Insurance
• Paid time off

Competency Requirements

• Confidentiality: Adheres to the utmost confidentiality; particularly regarding handling employment/personal information. Works with the team to ensure that all information from within the department is kept private.
• Multitasking: Must possess the ability to change from one task to another in quick manner based on company needs.
• Communication: Works to ensure respectful, timely, accurate and appropriate communication across all levels of the organization.
• Initiative: Identifies problems and takes action to address current or future problems. Proactively engages to solve issues versus simply thinking about future actions.
• Engagement: Engages team members in developing goals, executing plans and delivering results (output). Motivates team members through clear and consistent communication. Models adaptability. Uses collaboration and influence skills to achieve successful outcomes.
• Leads by Example: Sets a good example for peers to follow.
• Integrity: Performs in such a way as to inspire a high degree of trust and acceptance amongst co-workers across all departments.
• Customer Service Orientation: Focuses efforts on discovering and meeting the customer’s needs. Develops trust in all relationships internally and externally.
• Organizational and Self Discipline: Efficiently organizes and executes assignments. Demonstrates self-discipline and reliability.
• Analytical Skills / Problem Solving: Understands situations, problems, or issues by breaking them down into smaller pieces, or tracing the implications of a situation in a step‑by‑step way. Systematically organizes the parts of problems. Makes systematic comparisons of data or aspects, prioritizing, planning, and developing countermeasures.
• Flexibility / Adaptability: Adapts and works effectively in a variety of situations and with various individuals or groups. Seeks and appreciates opposing perspectives on issues. Adapts approach as the requirements of the situation change. Changes or easily accepts changes in organization or job requirements.
• Works Safely: Strives for an accident‑free workplace. Keeps safety at the “heart” of everything done. Treats safety as a personal responsibility and sees oneself as being responsible for the safety of others.
• Teamwork: Contributes meaningfully to work group efforts by offering new ideas for improvement. Demonstrates a cooperative manner in dealing with supervisors and other team members. Does his/her part toward group effort.
• Mutual Respect and Support: Works cooperatively with others. Welcomes and takes advantage of opposing ideas and opinions and is always respectful to others.

Technical Competency

Displays knowledge & skills necessary to perform assigned duties; understands processes, procedures, standards, methods and technologies related to assignments; demonstrates functional/technical literacy; participates in measuring outcomes of work; keeps current on new developments in field of expertise, effectively uses available technology (automation, software, etc.)

• Applies companywide but are specifically defined as essential functions.

Physical Demands and Work Environment

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand / Walk – Frequent (34 - 66%)
• Forceful Grip – Occasional (5-33%)
• Sit – Frequent (34 – 66%)
• Fine Manipulation – Constant (67-100%)
• Computer work – Rare (1 - 5%)
• Lift – Occasional (1 – 60 reps) – 25 lb max
• Forward Reach – Occasional (5-33%)
• Carry – Occasional (1 – 60 reps) – 25 lb max
• Overhead Reach – Rare (1 - 5%)
• Push / Pull – Occasional (1 – 60 reps) – 50 lb max

• Required to use close vision, peripheral vision, focus and see colors as required to read equipment and material labels, color‑coded inventory, computer terminal screens, etc.
• May be required to wear safety Personal Protective Equipment for eyes, face, head, feet, hearing, hands and arms.
• Be willing to travel for training if required (in‑state)
• Ability to work extended hours, overtime and/or weekends as required
• The employee generally works in indoor office and warehouse environments.

Position Requirements and Qualifications

• Bachelor’s degree or higher, with experience in a technical field is preferred.
• Minimum 8+ years of seat sales background from tier‑1 or purchasing/PM/engineering experience in major OEM.
• Prior experience in sales roles within the automotive major OEM or Tier 1 seating (or similar) supplier is strongly recommended.
• Exceptional skills with Excel, PowerPoint and other Microsoft Office.
• A monthly in‑person report to the California Irvine office is mandatory. The employee must provide updates on current progress, planned activities, customer relationships, and program pursuit efforts to ensure clear communication and alignment with CA office team.
• Knowledge of OEM costing and development process.

Location

• Rochester Hills, Michigan

Hyundai Transys Georgia Seating System is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hyundai Transys Georgia Seating System is committed to achieving a diverse workforce through application of its equal opportunity, non‑discrimination, anti‑harassment policies in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. All employment decisions at Hyundai Transys Georgia Seating System are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, disability or any other status protected by the laws or regulations in the locations where we operate.