Senior Manager, Technology & Automation (Citizen Led Automation)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary
IS Solutions is part of Comcast headquarters Finance and Accounting organization within Revenue Operations. The organization is responsible for delivering best-in-class billing solutions and services across all our Comcast Cable lines of business from ideation through execution; with a growth-minded, diverse, and skilled team.

This role is within IS Solution's Continuous Improvement team - focused on driving continuous improvement across the organization by aligning strategy, data and execution. This team's vision is to drive consistent results through data driven decisions and flexible, outcome focused teams to scale people, process, and technology improvements across ISS in partnership with operational teams and partners across Comcast.

This role provides hands on enablement and technical support for the citizen developer community across both AI and automation tools. The Senior Manager is expected to be a technical expert in AI and automation, leveraging their skills to lead upskilling, governance, mentorship, and direct hands on support. The Senior Manager is also responsible for the evaluation, identification, and ongoing technical oversight of the citizen toolkit, inclusive of server operations and technical governance. The role drives day to day execution of the citizen program and ensures developers are delivering value effectively in a well governance environment.

Job Description

Responsibilities:

• Owning the lifecycle of citizen automation and AI solutions, from intake and hands on support through technical enablement and governance compliance
• Engaging with Business Partners and users to ascertain system requirements and providing hands on technical guidance and mentorship to citizen developers to accelerate and improve solutions in support of business needs
• Leading a small, specialized enablement team alongside citizen developers by setting technical standards, best practices, and delivery expectations
• Orchestrating the deployment of new technology updates and releases within the organization
• Recruiting and cultivating high-performance citizen developers, developing technical capability through coaching, upskilling, and mentorship within the citizen enablement team and developer community
• Owning technical decisions related to the definition and sustainment of the citizen technology toolkit and contributing to the management of the program's budget
• Setting clear expectations and accountability for the team in alignment with operational plans and business objectives
• Developing operational and financial objectives, ensuring they are integrated with broader business goals
• Handling web services, integration design and deploying relevant architecture associated with the citizen led toolkit
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

- Previous Comcast experience required

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills
Artificial Intelligence (AI), Automation Technology, Coaching Others, Data Analysis, Software Architectures, Software Development, Team Mentoring

Compensation
National Pay Range: $110,296.15 USD-$258,506.60 USD Illinois Pay Range: $117,189.66 USD - $227,485.81 USD Colorado Pay Range: $124,083.17 USD - $237,826.08 USD Hawaii Pay Range: $144,763.70 USD - $217,145.55 USD Washington DC Pay Range: $158,550.72 USD - $237,826.08 USD Maryland Pay Range: $130,976.68 USD - $237,826.08 USD Minnesota Pay Range: $124,083.17 USD - $217,145.55 USD New York Pay Range: $130,976.68 USD - $258,506.60 USD Washington Pay Range: $124,083.17 USD - $248,166.34 USD New Jersey Pay Range: $137,870.19 USD - $248,166.34 USD Vermont Pay Range: $130,976.68 USD - $206,805.28 USD Massachusetts Pay Range: $137,870.19 USD - $248,166.34 USD California Pay Range: $124,083.17 USD - $229,783.64

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education
Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience
7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.