Case Manager

Supportive Housing Case Manager

This position is part of a Supportive Housing partnership between Simpson Housing Services, Aeon, and Avivo. The position will provide case management to residents at Aeon's OHP properties. OHP is a set of Aeon buildings, the Lamoreaux and the Continental, located in Downtown Minneapolis, that provides 143 formerly homeless adults with a safe and permanent home and provides support services to help residents regain and maintain stability in their lives, homes, and the community.

This position will work as part of a team that utilizes a Harm Reduction and Housing First Model. The program utilizes Housing Support funding to support individuals. Team members will respond to each participant's unique needs and goals, recognizing their resiliency and supporting them through challenges by providing on-going support in accessing community services to ensure stability in housing and integration in the community.

Hours for this position are generally Monday to Friday, 8:00am – 4:00pm, Flexible.

Responsibilities

Provide effective case management to program participants:

• Maintain a caseload of a minimum of 18 participants
• Complete intakes and assist with the tenancy application process with new participants.
• Meet weekly with participants with at least one home visit per month in the participant's apartments.
• Partner with participants to develop self-defined goals focused on improving stability and achieving greater economic independence.
• Orient participants to the program's service policies/procedures and expectations.
• Offer regular and quality contact with participants to maintain trust, assist in crisis prevention, and help meet individual needs.
• Support participants to connect with appropriate community resources.
• Build relationships with property managers and facilitate communication with participants regarding ongoing tenancy concerns, and property issues.
• Provide transportation and accompany residents to appointments related to their goals.
• Provide flexible services during times that meet client needs.

Support participants with housing stability:

• Partner with participants to address barriers to housing such as lack of identifying documents, warrant closures, evictions and/or criminal record expungements, etc.
• Partner with individuals to complete tenancy education to understand their lease as well as their rights and responsibilities as a tenant.
• Partner with participants to obtain furniture and other necessary household items.
• Partner with participants to address housekeeping and environmental needs.
• Partner with participants to prepare for moving on to independent housing.

Partner with program participants to increase financial stability:

• Partner with participants to establish and maintain eligibility for government benefits such as Housing Support, SSI and Health coverage.
• Partner with participants to connect with education, training, and/or employment.
• Partner with participants to improve financial health by developing realistic budgets and spending plans.

Complete accurate and thorough documentation and recordkeeping in a timely manner:

• Maintain individual electronic files, including timely detailed case notes of each interaction.
• Understand and comply with necessary documentation for Housing Support.
• Maintain accurate records including employee time sheets, credit card and mileage reimbursement.

Provide positive representation of SHS through public relations and networking:

• Communicate and coordinate services with all team members. Attend regular team meetings as well as other required meetings at the agency and community level.
• Interpret the agency's mission and its programs effectively to constituents.
• Attend and participate in professional training, workshops and site visits

Commitment to racial equity and social justice:

• Work within and across agency departments to build a culture of equity and antiracism.
• Evolve knowledge and strategy of equity and antiracism on an individual and team level.
• Participate in meetings, training, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics.

Demonstrate Essential Knowledge, Abilities, & Skills:

• Ability to take initiative, think critically, be flexible, and solution focused.
• Ability to work well independently, with excellent skills in teamwork and collaboration.
• Ability to establish and maintain effective working relationships within and outside the organization.
• Ability to promote a professional work environment that is affirming, respectful, culturally competent, and rooted in anti-racist practice.
• Must possess excellent computer skills, with experience in Microsoft Word, Excel, and Outlook; and the ability to learn additional computer skills/programs as necessary.
• Ability to maintain confidentiality.
• Maintain appropriate professional boundaries in all interactions with guests, volunteers, staff, and the public.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Requirements:

• Bachelor's degree in human services or equivalent experience is required.
• Broad knowledge of housing resources.
• Driver's License and car required.

Desired:

• Experience working with individuals who are homeless or personal experience of homelessness.
• Experience with low-income single adults, people experiencing homelessness, diverse populations, and those who have mental health, chemical use, and trauma histories.

Essential Physical Functions

• Must be able to move about the community and public places.
• Must be able to lift items up to 25 pounds on an occasional basis.