Operations Support Manager

Fueling Operations Support Manager - RemoteA Fueling Operations Support Manager provides a wide range of technical and customer support for fueling facilities (preventative maintenance, service, inspections, repairs, projects, environmental compliance, others) primarily within the transportation, retail, commercial, industrial, institutional and agricultural industries. Will interact with a wide range of stakeholders (Authorize Service Contractor (ASC), Environmental Engineer, internal teams, manufacturers, and facility and corporate customer personnel). Takes ownership and resolves complex assignments. Leads by example in all aspect of Ryder Fuel Service operations; exemplifies commitment to organizational goals.Essential FunctionsAnalyze and troubleshoot various fueling systems (UST/AST alarm monitoring, Automatic Tank Gage (ATG), interstitial, Probes, sensors, spill buckets, sumps, Turbine Transfer Pumps (STP), Under Dispenser Containment (UDC), DEF systems, dispersers, piping, tank cleaning, Filters, others) to develop custom solutions for customers. Includes ownership of complete repair or replacement solution.Ensure work order timelines and priorities are met. Utilize work order management system to prioritize and analyze customer service needs prior to taking action(s)Provides clear, effective, and consistent communications/updates to both customers, databases, and other stakeholders.Establish processes and tools to proactively prevent Notices of Violation. Support customer service needs related to Notices of Violation. Ensure facility compliance schedules are met. Identify and resolve potential compliance issues proactively. Understand when to escalate for legal compliance assistance.Obtain, review, and approve repair quotes. Support constructions/capital projects under the guidance of environmental project Eng. Run ad-hoc reports using information from multiple systems and databases, build basic reports using information from multiple system and databases.Monitor and report out on individual KPIs.As assigned develop/support the creation and implement of policies/SOP/procedures/ BMP/ other for internal and/or external stakeholders.Additional ResponsibilitiesWorking weekends, staying late, and/or making work schedule changes, is necessary to meet business needsPosition may be required to work remotely. Position requires candidate to agree to and abide by Ryder Telecommuting and Permanent Remote Work Agreement(s) and Policies for the duration of the remote work period.Performs other duties as assigned.Skills and AbilitiesDemonstrates problem solving skillsAbility to independently assess situations, determine appropriate/best solution, and take action accordinglyStrong verbal and written communication skillsAbility to communicate effectively with a variety of stakeholders, contractor and customersAbility to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)Ability to alter and deliver messaging suitable for each of a variety of audiences and stakeholdersAbility to work independently and as a member of a teamAbility to make progress and maintain forward momentum in challenging circumstancesPossesses strong technical aptitudeTechnical aptitude in the area of electronics and/or mechanical systems, downstream fueling systemsAbility to assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressedUses Technical aptitude and reasoning to identify the strengths and weaknesses of available, conclusions and/or approaches to solve problemsAbility to quickly troubleshoot systems not just individual components (system approach) while achieving a high degree of customer satisfactionLeadership and Team OrientationSupport culture of stability, inclusiveness, and resilience, through enthusiastic positive stakeholder interactionsIn-depth understanding of how to use language/communications to create and maintain positive customer experiences advanced requiredProficient in Microsoft Office environment, including Excel pivot tables advanced requiredFueling systems (UST/AST alarm monitoring, Automatic Tank Gage (ATG), interstitial, Proves, sensors, spill buckets, sumps, Turbine Transfer Pumps (STP), Under Dispenser Containment (UDC), DEF system, dispensers, piping) Downstream fueling systems and other systems as assigned advanced requiredQualificationsH.S. diploma/GED requiredBachelor's degree preferred in Business or related fieldFive (5) years or more fuel system and/or facility maintenance management and/or environmental compliance industry experience requiredOne (1) to three (3) years of experience in direct responsibility for customer relationship-building experience requiredIn-depth understanding of how to use language/communications to create and maintain positive customer experiences advanced requiredProficient in Microsoft Office environment, including Excel pivot tables advanced requiredFueling systems (UST/AST alarm monitoring, Automatic Tank Gage (ATG), interstitial, Proves, sensors, spill buckets, sumps, Turbine Transfer Pumps (STP), Under Dispenser Containment (UDC), DEF system, dispensers, piping) Downstream fueling systems and other systems as assigned advanced requiredOther Obtain knowledge, continuous training, and/or maintain 2 to 3 relevant certifications (compliance-related, ICC, AB Operator, Gasboy, INCON, FFP, Incon, ICU, Six Sixma, Project Management, OtherTravel: 1-10%DOT Regulated: NoJob Category: ComplianceOur Culture & Commitment:At Ryder, you're trusted to make an impact—while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.Your Voice. Your Success. The Future We Build Together.Compensation Information:The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:Pay Type: SalariedMinimum Pay Range: $75,000.00Maximum Pay Range: $75,000.00Benefits Information:For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.For more information about benefits, click here to download the comprehensive benefits summary.Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Important Note:Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.Security Notice for Applicants:Ryder will only communicate with an applicant directly from a [@ ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at View email address on click.appcast.io you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.