Mortgage Collector
Fifth Third
- # Mortgage CollectorApply: Cincinnati, OH: Full time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): R71381**Make banking a Fifth Third better** We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.Work location for this position is onsite at the 5/3 Bank Building at One Financial Way, Cincinnati, Ohio.GENERAL FUNCTION:Under moderate supervision the Homeowner's Assistance Department Counselor initiates contact and provides assistance to consumer and mortgage loan customers who are in default. Counsels and guides the customer in order to achieve workout alternatives based upon customer's circumstances while complying with all investor, company, federal and insurer guidelines. The counselor works to minimize potential losses on delinquent loans by contacting the borrowers &/or their agents, mortgage brokers, real estate agents, title companies, attorneys, investors and insurers to work toward resolution of the delinquency in accordance with departmental and legal guidelines, while ensuring company and investor goals.Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.DUTIES AND RESPONSIBILITIES:* Pursues communication with defaulted customers utilizing manual dialing to offer potential workout alternatives - Contacts delinquent customers to obtain payment commitments.* Makes collection/demand calls with an account load defined by applicable capacity model.* Analyze customer's situation and collateral risk to present alternative solutions including Forbearance Plans, Repayment Plans, Modifications, Assumptions, Pre-foreclosure / Short Sales, and Deed in Lieu; Assist in identifying, negotiating and pursuing the appropriate loss mitigation option that best maximizes customer satisfaction and investor return.* Review, negotiate and recommend action on requests for proposed foreclosure or repossession alternatives within the timeframes established by management.* Identify, evaluate and resolve reasons for delinquency.* Ability to explain all workout options within company / investor / insurer guidelines and know the requirements of each one.* Skip tracing accounts for possible leads to find customers information to contact them.* Quoting reinstatement amounts, payoffs, and setting up repayment plans within the system.* Pursues resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention.* Ensures that all requested documentation has been requested and received from the customer.* Monitors all accounts associated with Soldiers and Sailors Act to ensure compliance with all required guidelines.* Record all collection efforts via the collection system.* Recommend additional actions with Management assistance on delinquent accounts.* Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate.* Provides feedback to management for ideas on process improvement and suggestions for the specialty collections unit.* Provides administrative support as directed by management.MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:* High School Diploma or equivalent required.* Minimum two years collection, support or related customer service experience; Loss Mitigation experience is preferable but not required.* Knowledge of basic mortgage default timelines / procedures (bankruptcy / escrow/ foreclosure).* Knowledge of bank-owned, investor & insurer guidelines for the mortgage and consumer companies.* Required to know & adhere to FDCPA / Privacy Act / state laws as well as other bank policies in regards to collection guidelines.* Excellence in consulting and advising customers via telephone and written communication.* Excellent customer service skills with both external and internal customers.* Excellent communication, comprehension, listening and negotiation skills.* Ability to meet deadlines and work independently with medium level of supervision.* Ability to analyze and suggest resolution to problems.* Understanding of debt collections in any stage of delinquency (up to 180 days, charge off and bankruptcy). Foreclosure, bankruptcy and REO experience preferred.* Familiarity with financial statements, tax returns, credit reports, home appraisals, title searches and other documents used to evaluate a pre-foreclosure remedy.* Strong analytical, problem solving and mathematical skills to be used in financial counseling and evaluation and interpretation of complex information.* Basic understanding of Mortgage lending and servicing.* Must be able to work in a team environment to interact well with employees and all levels of the organizations.* Proficient in Microsoft Word, Outlook, Access and Excel with a minimum level of Intermediate.Mortgage CollectorAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45242Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
- J-18808-Ljbffr Fifth Third
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Mortgage Collector in Cincinnati, OH vacancy
$10k
JOB DESCRIPTION A client in the Cincinnati market is looking to hire a Bilingual French Canadian Collections Rep for a 6 month contract to hire opportunity. This individual will play a key role in managing customer accounts, resolving outstanding balances, and ensuring...SuggestedLong term contractContract workRemote workShift workInsight Global
Cincinnati, OH1 day ago- The Accounts Receivable / B2B Collections Specialist is responsible for managing and executing business-to-business collection activities to recover overdue balances while maintaining strong customer relationships. This role requires a proactive approach to collections...SuggestedFull timeWork at office
Robert Half
Cincinnati, OH3 days ago - Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service...SuggestedContract workWork at officeWeekend work
Rumpke of Ohio, Inc.
Cincinnati, OH1 day ago - Collection Specialist CECO Environmental is a global leader in providing sustainable solutions for industrial air, water, and energy transition. Since 1966, we've been addressing the world's most pressing environmental challenges. Our mission is to protect people, the...Suggested
CECO Environmental China
Cincinnati, OH2 days ago $18 per hour
Earn reliable extra income close to home with a consistent evening schedule. No long-distance driving. No off-site dumping. Just local apartment communities, steady evening work, and a routine you can count on. Important: To perform this role, you must have ...SuggestedHourly payExtra incomeFull timePart timeSecond jobLocal areaImmediate startWork from homeLong distance10 hours per weekShift workNight shiftDay shiftAfternoon shiftValet Living
Dayton, KY1 day ago- Collections Specialist Cincinnati, OH 45204 Salary Range- $45,000-$60,000 Looking for an opportunity where your communication skills and attention to detail can make a real impact? Our client is seeking a Collections Specialist to join their team in Cincinnati. ...
Creative Financial Staffing
Cincinnati, OH4 days ago - Our client is seeking an experienced and motivated Accounts Receivable/Collection Specialist to join their finance team. This individual will be responsible for managing overdue accounts, driving collection efforts, and helping improve cash flow while maintaining strong...Work at officeRemote work
Robert Half
Cincinnati, OH1 hour ago - ...to join their growing legal team. This is an excellent opportunity for a newly licensed attorney to gain hands-on experience in mortgage foreclosure and creditor-side collections while working alongside experienced legal professionals in a supportive, growth-oriented...MortgageFull timeInternship
HNE
Cincinnati, OH4 days ago - Robert Half is partnering with a well-established company in the Blue Ash area to identify a B2B Collections Specialist . This role is ideal for a proactive professional with strong commercial collections experience who can effectively manage customer accounts, resolve...Immediate start
Robert Half
Cincinnati, OH7 days ago - Position Title: Accounts Receivable Collections Specialist Reports to: Controller Classification: Non-Exempt Position Description The Accounts Receivable Collections Specialist is responsible for managing the organization's collections process from end to end...Full timeCasual workWork at officeAfternoon shift
Easy Way Products
Cincinnati, OH1 day ago - ...coaching & mentorship The Business Model Plug into a proven, repeatable system Serve clients who requested help with mortgage protection & life insurance solutions Build personal income and long-term residuals Optional agency ownership for leaders...MortgageDaily paidRemote work
J3 Owens Group
Cincinnati, OH3 days ago - ...Stop Settling. We will support your growth. ACC Mortgage is the mortgage industries oldest serving NON-QM lender. Aggressive programs, market priced, excellent service, industry leading compensation. We are sales cultured organization who understands the needs of our...MortgageLocal areaWork from homeMonday to Friday
acc-mortgage.com
Cincinnati, OH3 days ago $18 - $26 per hour
Waste Management is seeking Trash Collectors / Sanitation Workers to assist with residential and commercial waste collection on assigned routes. Sanitation Workers are responsible for riding on the back of garbage trucks, collecting trash and recycling bins, emptying bins...Hourly payFull timeDay shiftEarly shiftWaste Management , Inc.
Southgate, KY3 days ago$75k - $200k
...Job Description Job Description Leadling is actively recruiting experienced Mortgage Loan Officers for a national mortgage platform designed for professionals who want more control, flexibility, and earning potential . This opportunity is built for Loan Officers...MortgageFlexible hoursLeadling
Cincinnati, OH12 days ago- ...referrals? Are you an entrepreneur at heart? If so, then we have an exciting opportunity for you. Become your own boss at Caliver Beach Mortgage!! Description: • Run your business remotely on a P&L basis under the umbrella of Caliver Beach Mortgage! •...MortgageRemote work
Caliver Beach Mortgage, LLC
Cincinnati, OH1 day ago - ...information, endorse extra coverage selections, and answers questions about the policy or procedure for quoting. Communicate with mortgage companies and loan officers to gather necessary information about closing dates and policy holders. Qualifications ~2+...MortgageFull time
Sibcy Cline
Cincinnati, OH4 days ago $30k - $60k
...Opportunity The Edson Agency, part of Symmetry Financial Group, helps families protect their homes and financial futures through mortgage protection, life insurance, retirement solutions, college savings strategies, and debt elimination programs. We work exclusively...MortgageFull timePart timeRemote workThe Edson Agency
Cincinnati, OH15 hours ago$60k - $180k
...production history, we offer draws, transitional compensation during your move, and sign-on bonuses. PRMI is hiring experienced Mortgage Loan Officers. We want originators who want to close more loans, keep their referral partners happy, and get paid well for it....MortgageRelocation packagePrimary Residential Mortgage Inc
Cincinnati, OH16 days ago$100k
...Launch your career in the reverse mortgage industry with the backing of one of America's most trusted financial brands — Mutual of Omaha, a Fortune 300 organization with over 100 years of stability. What to Expect Your journey begins with an immersive one-month...MortgageFull timeMutual of Omaha Mortgage
Cincinnati, OH3 days ago- Fifth Third Bank in Cincinnati, OH seeks an Homeowners Assistance Counselor to guide delinquent mortgage customers toward workout options. You will assess borrower situations, explain available remedies, and work within investor and regulator guidelines to minimize losses...Mortgage
- ...Bethel, Mount Orab, Clermont County, Brown County, and Hamilton County. In this role, you'll market and originate residential mortgage loans , build relationships with individuals and professional organizations, and guide clients through the entire mortgage...MortgageImmediate startFlexible hours
EMM Loans LLC
Cincinnati, OH1 day ago $19 per hour
...Monday-Friday 1st 6:30am-2:30pm Benefits include: Medical, Dental, Vision, 401(k), PTO Eligibility for the Work and Win program Rent/Mortgage paid for a year Responsibilities for Fabricator Read, interpret, and follow drawings and blueprints for constructing and...MortgageHourly payTemporary workMonday to FridayShift workDay shiftThe Job Center Staffing
Cincinnati, OH2 days ago$12 per hour
...OVERTIME MAY OCCUR • Benefits include: Medical, Dental, Vision, 401(k), PTO • Eligibility for the Work and Win program - Rent/Mortgage paid for a year Responsibilities of (POSITION TITLE) • Assemble Kits • Quality (Paying attention to detail) • Be flexible...MortgageMonday to FridayFlexible hoursShift workDay shiftThe Job Center Staffing
Cincinnati, OH1 day ago- ...Mortgage Loan Originator Liberty FCU, a full-service credit union, is currently seeking an experienced Mortgage Loan Originator to join their lending team in the Northern Kentucky/Cincinnati, OH area. Duties and Responsibilities include but are not limited to the...Mortgage
Liberty Federal Credit Union
Cincinnati, OH2 days ago $20 - $24 per hour
LHH is recruiting on behalf of a valued client for an Accounts Receivable Specialist (B2B Collections) to join their accounting and finance team in Cincinnati, Ohio. The role focuses on managing commercial customer accounts, reducing outstanding balances, and maintaining...Hourly payTemporary work- Rumpke Waste and Recycling is seeking a Collections Specialist to manage assigned customer portfolios and secure timely payments. This non-exempt role contacts customers, resolves billing discrepancies, and maintains accurate records while upholding company credit policies...
- ...Benefits include Medical, Dental, Vision, 401(k), and PTO • Eligibility for the Work & Win Program - chance to have your rent or mortgage paid for a year Responsibilities of a Sandblaster Perform pre-cleaning to remove grease, oils, or other contaminants...MortgageTemporary workMonday to FridayShift workDay shift
The Job Center Staffing
Cincinnati, OH2 days ago - Fifth Third Bank in Cincinnati, OH is seeking a Mortgage Bankruptcy Specialist II to manage a centralized bankruptcy caseload and support outside counsel. You will research mortgage histories, evaluate filing characteristics, and ensure compliance with investor guidelines...Mortgage
- Talentify is seeking a Remote Client Mortgage Loan Originator to originate mortgage loans sourced through referral partners, retail branches, and marketing efforts. You will self-source leads, present tailored mortgage products, and gather disclosures to move loans toward...MortgageRemote job
- General Electric Credit Union is seeking a Mortgage Default Specialist to act as a subject matter expert in mortgage loss mitigation, foreclosure, investor requirements, and complex default cases. The role oversees cases, procedures, testing, and training to build a scalable...Mortgage
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Mortgage Collector. Be the first to apply!
Related searches
- collector Cincinnati, OH
- mortgage loan Cincinnati, OH
- mortgage field inspector Cincinnati, OH
- wells fargo home mortgage Cincinnati, OH
- remote mortgage Cincinnati, OH
- mortgage lender Cincinnati, OH
- mortgage lending Cincinnati, OH
- work from home mortgage loan processor Cincinnati, OH
- mortgage loan processor Cincinnati, OH
- mortgage banking Cincinnati, OH