Business Operations Project Manager

Job Description Synergy, a leading Boston commercial real estate firm, with a managed portfolio of over 6.5 million square feet across multiple asset classes, is experiencing exciting growth and seeks a Business Operations Project Manager to join our team. The successful candidate will be responsible for implementing software and business process improvements across Synergy’s various business units. This position will work across various groups in the Synergy organization, including property management, property accounting, leasing, construction, investment management, engineering, and asset management. The individual will help lead Synergy’s project implementation process and work collaboratively to meet Synergy’s goals and objectives ensuring continued growth and success. This position focuses on the completion of projects timely which will require additional work outside of Synergy’s standard working hours. Essential Duties & Responsibilities The ideal candidate is a results‑oriented professional who is highly organized, has strong interpersonal and communication skills and the ability to lead and engage inter‑departmental project teams. Strong computer skills, willing to dig into detailed processes, determine any changes needed and effectively implement changes in an efficient manner. Proven ability to manage multiple projects at the same time and effectively communicate the status and project needs with senior leadership. Proven ability to do the detailed work and complete project implementations independently without a team. Interest in AI, excited and willing to investigate new tools, and think creatively about how these tools can be used to shape the company’s future success. Proficiency with project management tools (e.g., Monday.com, Wrike) and Microsoft Office suite (Outlook, Visio, PowerPoint, Excel, Word). Strong interpersonal and communication skills, with a collaborative focus. Demonstrated ability to facilitate meetings with diverse stakeholder groups and align teams toward common goals. Primary Responsibilities Reporting directly to the SVP Finance and Operations, you will manage critical projects that advance our organizational goals. Projects include implementing new business technologies, helping to design new/improve process workflows, and managing large‑scale organizational processes. You will work with senior and executive level management personnel to help identify and implement process and technology improvements. You will be responsible for the overall management and oversight of assigned projects, ensuring projects are completed effectively, project resources are managed and supported, project updates are provided on time and clearly, and monitoring post‑rollout activity and feedback to ensure seamless adoption and sustained success. For each of your assigned projects, you will also lead the internal communication, documentation, and training aspects to ensure seamless adoption and long‑term success. Project Management/Leadership: Lead cross‑departmental projects from initiation to completion, ensuring milestones are met on schedule while proactively communicating with management. Define and manage project scope, timelines, budgets, and staffing to ensure successful delivery of milestones. Proactively identify and mitigate obstacles and risks, ensuring project continuity and quality. Be able to work and lead projects independently. Task Coordination: Develop and manage detailed project plans, timelines, deliverables, and resource requirements in collaboration with the project team. Documentation: Create and maintain project documentation, including process workflows, communication plans, training materials, and status updates. Team Collaboration: Facilitate productive project team meetings by preparing agendas, recording minutes, tracking action items, and following up to ensure project team accountability. Communication: Provide regular project updates to management and the COO, ensuring transparency and alignment throughout the project lifecycle. Additional Duties: Perform additional responsibilities as assigned by the SVP Finance and Operations and other members of the team. In addition to competitive salary and benefits, we offer a collegial work environment and an excellent opportunity to continue to develop strong skills and professional growth. Those who have joined us from other firms find the tight‑knitted team culture and direct access to leadership very rewarding. Synergy (synergyboston.com) is a real estate investment and operating company primarily focused on the Boston market. We are one of the largest and most active landlords in the city. We are active members of the Boston business community and have been recognized as Landlord of the Year by the GBREB Commercial Brokers Association (CBA). We are also proud to support numerous organizations that have a positive impact in our city. Job Requirements Minimum of 4 years of project management or software implementation experience. Bachelor’s degree in business administration, project management, or a related field. History of successful project implementations, and process improvements. PMP or similar project management certification a plus but not required. Background in real estate and/or retail industries is a plus but not required. Experience with SharePoint is a plus, but not mandatory. We offer competitive salary and benefits, including medical, dental, vision, life, STD & LTD insurance, and 401(k) plan with company match. We are unable to support sponsorship for work authorization and Visas at this time. Background check required. Synergy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. All vendors must have a signed Synergy Placement Agreement. All unsolicited resumes sent to Synergy will be considered property of Synergy. Synergy will not be held liable to pay a placement fee. #J-18808-Ljbffr Synergy