Evening Front Desk Receptionist

Job Description

Job Description

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development

Evening Front Desk ReceptionistPart-Time | Monday–Thursday | 5:00–9:00 p.m.

Minnesota School of Music
Blaine, Minnesota
Pay: $18–$21 per hour, depending on experience
Schedule: Monday–Thursday, 5:00–9:00 p.m.
Hours: Approximately 16 hours per week
Training: Paid training begins in late August 2026
Position Type: Part-time, W-2 employee; on-site

Be the Welcoming Face of Minnesota School of Music

Minnesota School of Music is looking for a dependable, personable, and highly organized Evening Front Desk Receptionist to take ownership of our front desk Monday through Thursday evenings.

Our school serves children and teenagers through structured private music lessons, engaging instruction, and memorable performance opportunities. During our busiest hours, the front desk is the communication and customer-service center of the school.

You will greet families, assist instructors, answer questions, manage scheduling needs, support new student enrollment, and ensure the school closes each evening in an organized and professional manner.

This is not a position where you will simply sit behind a desk. We need someone who notices what needs to be done, communicates clearly, follows established procedures, and takes personal responsibility for providing an excellent experience to every family.

Your Regular Schedule

Monday–Thursday, 5:00–9:00 p.m.

Applicants must be consistently available for all four scheduled shifts. This is a permanent, predictable evening schedule and is not designed to rotate from week to week.

Paid training will begin in late August 2026. Training hours may temporarily differ from the regular schedule and will be arranged in advance.

What You Will Do

Welcome and Assist Families

• Greet students and parents warmly as they enter the school
• Create a friendly, professional, and orderly lobby environment
• Answer questions about lessons, schedules, tuition, policies, and upcoming events
• Assist families with routine scheduling and account needs
• Address concerns calmly and involve management when appropriate

Manage Front Desk Communication

• Answer incoming phone calls, text messages, and emails
• Respond promptly and professionally to customer inquiries
• Record complete and accurate notes in the school’s management system
• Communicate schedule changes and other important information to families and instructors
• Follow up with prospective families who request information

Support Registration and Enrollment

• Explain the school’s lesson programs and enrollment process
• Help prospective families identify an appropriate lesson option
• Assist families with registration and account setup
• Follow established enrollment and customer-service procedures
• Provide accurate information without pressuring families or making promises outside school policy

Coordinate Evening Operations

• Monitor student arrivals, instructor attendance, and room activity
• Help instructors resolve routine scheduling or customer-service questions
• Process approved account updates and payments
• Maintain organized front desk records
• Keep the lobby, reception area, and shared spaces presentable
• Complete the nightly front desk and closing checklists
• Confirm that required tasks are finished before leaving each evening

The Right Person for This Position

You may be a strong fit if you:

• Are exceptionally dependable and arrive ready to work on time
• Enjoy interacting with children, parents, and teachers
• Communicate with warmth, confidence, and professionalism
• Remain calm when several people need assistance at once
• Can follow a detailed process without needing constant supervision
• Notice unfinished work and take initiative to complete it
• Are comfortable learning scheduling, customer-management, and payment software
• Can enforce policies respectfully and consistently
• Understand that customer service sometimes requires patience, problem-solving, and difficult conversations
• Want a stable, long-term evening position with a consistent weekly schedule

Minimum Qualifications

• At least 18 years old
• High school diploma or equivalent
• Previous customer service, reception, administrative, retail, hospitality, or office experience
• Strong verbal and written communication skills
• Comfortable using computers, email, calendars, and web-based software
• Able to accurately enter and maintain customer information
• Available every Monday through Thursday from 5:00–9:00 p.m.
• Able to complete paid training beginning in late August 2026
• Able to pass a background check appropriate for working in a youth-centered environment

Experience working in a school, music program, youth organization, medical office, salon, fitness studio, or other appointment-based business is helpful but not required.

Musical experience is welcome, but it is not necessary. Reliability, organization, judgment, and customer-service ability are more important.

Compensation and Benefits

• $18–$21 per hour, depending on relevant experience
• Paid onboarding and job training
• Minnesota earned sick and safe time
• Predictable Monday–Thursday schedule
• No regular Friday, Saturday, or Sunday shifts
• Support from an involved owner and established office procedures
• Positive, family-oriented workplace serving children and teenagers

About Minnesota School of Music

Minnesota School of Music has served families in Blaine and the surrounding North Metro community since 2013.

We provide structured, engaging private lessons in piano, guitar, voice, and drums exclusively for students ages 5–18. Our students receive individual instruction from trained teachers and participate in inspiring performances at professional venues.

Our team operates according to five core values:

• Audience First, Always
• Own Your Part
• Play the Score
• Follow the Conductor
• Stay in Tune

We are looking for a receptionist who will demonstrate those values through consistency, communication, teamwork, and first-class service to our families.