West Coast US Field Service Engineer (FSE)

Field Service Engineer (FSE)

Curiox Biosystems is a pioneering life science technology company dedicated to automating and standardizing sample preparation for cell analysis with its innovative Curiox C-FREE™ technology. Traditional sample preparation methods often involve labor-intensive manual operations, particularly the centrifugation step, leading to variability and requiring highly skilled personnel. Curiox addresses these challenges by automating the process, thereby enhancing productivity, standardization, and reproducibility. The C-FREE technology automates cell washing, simplifies workflows, and ensures consistent results. Utilizing precise robotic pipette control, it performs gentle buffer exchanges without centrifugation, preserving sample integrity. Designed as compact pipetting workstations, C-FREE systems are customizable to meet various laboratory needs, offering an affordable and efficient solution for advanced sample preparation.

Curiox's portfolio includes instruments, automation systems, and consumables for cell and protein analysis, that are widely used in life science research, immunology, immunotherapy, drug discovery, diagnostics, vaccine research, and cell therapy research and manufacturing. With its state-of-the-art technology, Curiox is setting new standards, making advanced sample preparation accessible to every researcher and enhancing overall data quality and productivity for researchers globally.

Position Overview and Essential Functions:

• Perform installations, preventive maintenance, and corrective maintenance services on all Curiox systems. Provide support to the FAS and FSE members worldwide by responding to their requests in a timely and efficient manner and provide on-site (US, EMEAI, APAC) support as needed.
• In collaboration with FAS, FSE and Sales staff worldwide, ensure the ticketing system is up to date and is accurately reflected with customer information in HubSpot.
• Analyze and repair defective instruments returned from the field and produce failure analysis report.
• Repair, validate and maintain a fleet of stand-by ("loaner") systems to ensure systems are consistently operational and capable of quick deployment.
• Schedules Preventative Maintenance through HubSpot.
• Provide excellent customer support by providing customers with training and technical support for installed instruments.
• Maintain knowledge of all instruments and applications.
• Document and report all repairs, product failures, and other field service paperwork in HubSpot through ticketing system.
• Manage and update service forms (PMs, IOQs, etc.) to reflect product changes as they occur.
• Serves as point person for worldwide maintenance questions and/or issues.
• Provide feedback with design change in conjunction with R&D, Operations, and production.
• Identify Field Service opportunities/potentials for future business and communicate this to FSE manager, Sales Team and field ops.
• Performs other duties as assigned.

Qualifications:

• A minimum of 1 years' experience working with, maintaining, and repairing mechanical systems involving fluidics and electronics.
• A minimum of 1 years' experience working with integrated robotic systems, robotic arms/plate handlers, and automation workflow software.
• A minimum of 1 years' experience working in a laboratory/scientific environment.
• Excellent analytical and problem-solving skills with good knowledge of tools and techniques for anticipating, recognizing, and resolving technical problems.
• Excellent verbal and written communication skills (English).
• Ability to solve challenging problems in a fast-paced work environment.
• Self-motivated and directed, with keen attention to detail, strong work ethic and initiative.
• Ability to work independently, and as part of a group, to accomplish individual and team objectives.
• Ability to work in a fast-paced, dynamic, start-up environment, including flexibility with schedule and function.
• Demonstrated organizational skills; ability to handle multiple priorities.
• Technical proficiency in instrumentation and electronics.
• Ability to effectively communicate with employees worldwide.
• Expected travel up to approximately 75%, including overnight travel and international travel.

Preferred

• 2+ years programming and/or operating automated laboratory scientific equipment is highly desirable. In particular, scripting assays for Liquid Handlers (Hamilton, Tecan etc.).
• Experience with programming languages and computer knowledge is preferred.
• 2+ years' experience installing liquid handlers and the process of importing/exporting methods to multiple systems.
• Experience in a high client-facing role.

Physical Demands:

• Ability to reach overhead, kneel, squat, climb steps/ladders and frequently lift a maximum of 50 lbs. of equipment
• Ability to perform tasks wearing appropriate or required PPE, which may include but is not limited to hard hat, face mask, face shield, and composite toe shoes.
• Regularly required to crouch or bend and reach to install and move equipment.