Clinical Service Director, Vision

Summary: The Clinical Service Director, Vision lead a team of providers and staff in provision of high quality and timely vision health care. The Director collaborates to ensure access to care, improve clinical quality, decrease clinical risk, implement improvement initiatives and innovations, and recruit and retain providers and staff for his/her team. The Director provides clinical oversight and operational oversight, working closely with other leaders across the organization.

Areas of Responsibility:

Clinical:

Diagnosis of visual and ocular problems through external and internal physical examination of the eye and adnexa; detection of neuromuscular impairment or anomalies of binocular function, treatment of visual disorders through the prescription of corrective lenses and basic vision training and pharmacological means
Treatment of unusual and/or complex visual and ocular disorders through the application of advanced optometric techniques
Diagnose and manage optometric and ocular medical problems and advise members of the medical staff concerning ocular conditions and the interpretation of vision testing results and recommend test procedures most likely to solve diagnostic problems
Receive referrals from other health care professionals for specialty consultation and continued management of ocular disease for coordinating medical eye care with other physicians as appropriate
Assign ‘in house’ referrals to specialties within the Petaluma/Rohnert Park Health Centers to include ophthalmology, primary care, dental, mental health, etc. Refer patients appropriately for tertiary vison care to the Eye Care Institute, North Bay Eye, North Bay Vitreoretinal Consultants, or Lion’s Eye Foundation
Other duties as assigned

Leadership Responsibilities:

Conducts provider performance reviews and competency evaluations via chart audit, direct observation, and analysis of patient and staff satisfaction surveys for Vision providers. Reviews results on a quarterly basis and collaborates with providers to set development goals and improvement plans
Ensures all support staff have successfully completed competencies according to role and addresses any deficiencies. Supervises the dispensing/fitting of glasses/contacts
Assists in recruitment of new providers and support staff and oversees maintenance of programs for provider retention
Trains new providers and support staff in the organization’s delivery of patient care
Assists the CMO in strategic planning and utilization of Vision Services at the health center
Implements policies and procedures related to provision of care by Vision providers
Ensures organizational goals in quality health care, provider access, and provider productivity are met by evaluating and managing provider schedules and operational and clinical reports
Collaborates with other Directors and Leaders to lead team in initiatives of clinical systems improvements, health information technology innovations, and new methods of care delivery
Conducts regular team meetings for purposes of quality improvement in patient care, provider and staff education, and establishment of policies and procedures
Participate in Operations Meetings, Associate Director Meetings, and other management or quality meetings as assigned by CMO

Inventory

Monitors and maintains optometric equipment for functionality, safety and calibration
Orders appropriate diagnostic and therapeutic pharmaceuticals and ensure compliance with expiration dates and storage
Orders resupply of needed office material (mydriatic glasses, tissues, artificial tears) as appropriate
Review and sign off on eye glass/contact inventory ordering and budget

Education/Experience:

Doctor of Optometry (O.D.)
Experienced practitioner who has supervised an optometry office and/or owned an optometry business, including optical suite
Experience using all forms of topical ophthalmic therapeutic medicines as well as oral therapeutic medicines to manage ocular pathology and trauma that are allowed under California State law
Experience treating unusual and/or complex visual and ocular disorders through the application of advanced optometric technique
Desired Skills:
Ability to work fluidly with electronic medical records
Skills in Office Suite: Excel, Word
Understanding of budgeting and operational reports

Licenses and Certifications:

Active State of California Optometrist license
Active Federal DEA registration, if prescribing codeine with compounds or hydrocodone with compounds
Active Basic Life Support (BLS) certification
Candidate must be able to successfully meet PHC’s credentialing and privileging requirements
Language Skills: Ability to communicate effectively, collaborate with co-workers and management, and deal with others effectively and professionally under pressure. Bilingual in English and Spanish, both written and verbal preferred.