Poker Host/ess

Job Description

Job Description

Job Summary:

We are looking for an experienced Poker Host/Hostess to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.

Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination.

We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.

We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Qualifications

• Must be able to communicate in English
• High school diploma or equivalent
• Must be able to obtain and maintain a Tribal Gaming License
• Working knowledge PC skills including MS Word and Excel
• Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
• Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction
• Be able to work indoors and be exposed to various environmental contaminants including smoke
• Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned
• Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives
• Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner
• Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods

Responsibilities

The primary responsibility of the Poker Host/Hostess is greeting patrons, maintaining accurate waiting lists for all games and exchanging cash for chips for patrons when called upon. All duties are to be performed within the guidelines of the Miccosukee Casino and Resort, Internal Control Standards and Tribal Gaming Agency policies, practices, and procedures.

• Calling patrons according to waiting list when seats become available
• Open and maintain games
• Promote positive customer relations at all times. Escorting customers to tables
• Assist in keeping the Poker Room neat and clean, thereby eliminating safety hazards
• Obtain food, beverage and porter services for patrons when needed
• Provide buy-ins to players. Makes cash and chip exchanges for patrons and dealers when needed
• Calculates totals for customers chips and pays out cash for chips collected
• Ensures that cash drawer is balanced at all times and makes exchanges with the vault when necessary
• Provide fills for dealers when needed
• Responsible for starting games, tracking team member hours and rotations, making table decisions and running promotions
• Responsible for bank fills and chips purchasing
• Adhere to the Miccosukee Service Expectations
• Maintain complete knowledge of and comply with all departmental policies and procedures
• Maintain confidentiality of pertinent casino data
• Must be knowledgeable with all Title 31 rules and regulations
• Ensure full compliance with departmental Internal Controls, policies, procedures and regulations in relation to Title 31
• Record all Title 31 cash in/out transactions at the established threshold and knowledgeable in recording transactions in the compliance system
• Maintain clear and open communication with guests, managers and team members
• Consistent and regular attendance is an essential function of this job
• Performs other related duties as assigned

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino & Resort Team Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct.

The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands

While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.