Chief Customer Service (Las Vegas, USA)
Ballet Crypto
Chief Customer Service
Trouble shooting and resolving customer issues across multiple channels.
Provide technical support to customers regarding software issues.
Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business.
Collaborate with internal teams to create and improve troubleshooting workflows and resolve root cause issues.
1+ years of experience in a front-line customer support role with a Bachelor's degree.
Bilingual in Chinese and English.
Excellent problem-solving skills.
Excellent written and verbal communication skills.
Excellent empathy, active listening, and resiliency skills.
Strong attention to detail and time management skills.
Crypto knowledge is a plus.
Vacancy posted 4 days ago
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