Chief of Staff - Business Development (North America)

Note to candidates: This role is based in London for the first six months and will then relocate to the USA, either New York or Las Vegas.

Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence 

Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business.  Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard, Visa, Mastercard and American Express. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.  

We have the advantages of already being at scale globally with a critical mass of high-net-worth members via stable, multi-year revenue-generating contracts.  We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail.    

We are debt-free, profitable and the first B Corp listed on the London Stock Exchange (AIM market).  

Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy making the next huge steps to achieve our ambitions together.

For more information about Ten, please check out our Welcome to Ten video and this article.

The role

We are opening a unique role for rapid development for the right candidate to work at the heart of Ten, initially spending six months working directly with Ten’s CEO in London.

As Chief of Staff, you will act as right-hand person to the CEO Alex Cheatle, based at our global HQ in London. After the initial six-month period we expect the candidate to move to the USA and become our Head of Business Development, leading the strategic development of the Ten business in the world's largest potential market for us. This will involve working with the leading banks, wealth managers and premium brands in the USA to provide them with the appropriate Ten-driven loyalty platform.

The role of Head of Business Development, reporting to our Co-Founder & Group COO Andrew Long, involves creating material opportunity for value creation for both Ten and the successful candidate. The role will sit on the most senior operating board for Ten North America and be a leadership role across Ten in the region and have some accountability for P&L and product development. 

Key responsibilities:

Chief of Staff duties

• Provide comprehensive support to the CEO across their full range of responsibilities, with a particular focus on business development and client engagement.

• Act as an extension of the CEO by following up, cascading communication, and stepping in when needed to ensure continuity and alignment.  

• Effectively articulate complex concepts in persuasive and concise language for diverse audiences.  

• Lead and manage specific CEO-driven projects, including planning, execution, and progress tracking.  

• Collaborate with external stakeholders and cross-functional teams to drive change and implement transformation initiatives successfully.  

• Conduct detailed analyses to support decision-making and strategic initiatives.  

• Monitor and assess the effectiveness of strategies and decisions, recommending adjustments where necessary for optimal outcomes.  

Head of Business Development duties:

• Build a winning sales strategy for North America, focusing on closing deals with US banks, wealth managers, and Fortune 500 brands.
• Optimize go-to-market approaches to maximize revenue and profitability.
• Implement consultative, value-based selling processes and supporting sales technologies to close high-value, multi-year deals.
• Identify new business opportunities, develop partnerships, and deepen relationships in financial services.

• Stay ahead of market trends and competitor activity, turning insights into actionable strategies that drive results.

• Drive significant revenue growth by closing multi-year contracts valued at $1M+ through platform-as-a-service and technology fees.
• Partner with executive leadership, marketing, proposition and product teams to align strategies and deliver exceptional client value.

• Ensure seamless communication and collaboration across teams to achieve company-wide goals.

• As you grow the business: recruit, inspire, and develop exceptional sales talent to drive measurable success.

Requirements

The role would suit an individual who has experience of working with senior stakeholders to ensure the delivery of organisational change and/or communications in a fast-growth multi-national business.

• High-potential: Envision the role as a route to becoming a future leader within the business.

• Persuasive communicator: Ability to understand and connect with others' strategic objectives, tailoring communication to effect change. Demonstrates first-rate emotional intelligence and adaptability in communicating with diverse audiences.

• Sales Skills : Strong negotiator with ability to independently acquire clients.
• Highly numerate: Naturally inquisitive and analytical, adept at translating complex data and insights into clear, actionable communication.  
• Quick learner: Demonstrates a strong ability to rapidly adapt to new technologies, processes, and business areas, driven by a passion for understanding and problem-solving.  
• Professional experience: Experience gained from management consulting, accounting, or FMCG firms.
• Strategic thinker: Ability to grasp the bigger picture and develop insights from detailed numerical analysis.  
• Self-driven and resilient: Capable of working in ambiguous, unstructured environments with multiple competing priorities.  
• Language: Fluent in English.
• Right to work : Full right to work in the USA.

Location : Full-time onsite in London for the first 6 months, followed by full-time onsite in New York or Las Vegas.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A  competitive salary depending on experience.
• Relocation package and visa support: the move to London or from London, depending on where the candidate is currently located, will be covered by Ten.
• Paid time away from work . Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards . Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and  inclusive Team , with diversity at its core.
• Genuine  career opportunities within a dynamic and international company.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.