Manager, Residential Operations & Transactions

Job Description

Job Description

Job Summary

The Residential Operations Manager will assist the residential property management department with internal reporting, data management and analysis, and general financial oversight. Responsibilities include support, training, and supervision of processes, and shared responsibility for maintaining liaison role with other internal departments. This position also includes assisting Senior Vice President, Director, Regional Manager and other supervisors with various requests as needed. Reasonable or limited use of your vehicle may be required from time to time in connection with visits to local area properties.

Duties & Responsibilities Include:

Daily

• Assistance with rent payment processing and reporting through our Resident Portal
• Initiating and tracking change requests and open cases through our MRI system
• Interacting with other internal departments including Accounting in connection with various matters

Weekly

• Prepare and upload all new move in survey emails for the prior week into QB
• Prepare and research Compression of Time report for Thursday Ops Meeting
• Assist corporate team with the preparation and review of various internal reports

Monthly

• Prepare P&L analysis for all properties
• Prepare re-class requests for all properties
• Prepare renewal increase worksheets for residential division

Quarterly

• Prepare re-class requests for all invoices for past tenancies >8 years

Yearly

• Annual Budget
• • Prepare analysis on portfolio expenses
  • Prepare historical occupancy trends to use for revenue
  • Research and identify all in place contracts and any increases
  • Prepare and review budget upload
• Santa Monica Rent Increases
• Process and facilitate Santa Monica Rent Control Board payment: Pacific Plaza & Shores
• RSO Notices and charge uploads
• Register all LA Rent Control units with HCIDLA- RSO: Barrington Plaza, Boutiques; 555 Barrington (SCEP only)
• Process and facilitate HCIDLA annual payment
• Process VRK annual bond compliance payment
• Annual Security Deposit interest payout and letters to all residents: Barrington Plaza and Boutiques

Ad Hoc

• Provide on-boarding training support to CM’s, ACM’s, AA’s, UT Managers as needed
• Facilitate all Grace Hill video training curriculum

Competencies- To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Top level excel experience is required.

Problem Solving & Dilemma Management - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Demonstrates group presentation skills.

Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.

Requirements: 7+ years of experience in multifamily operations or accounting

Company Description

Douglas Emmett operates approximately 18 million square feet of Class A office space and over 5,000 luxury apartment units in nine highly desirable submarkets in Los Angeles County, six of which are located in Los Angeles' Westside - Brentwood, Century City, Santa Monica, Beverly Hills, the Olympic Corridor, and Westwood - and three submarkets in the San Fernando Valley - Sherman Oaks/Encino, Warner Center/Woodland Hills, and Burbank. The Company's Honolulu office portfolio is located in the downtown central business district with multifamily properties in nearby suburban communities.

The Company utilizes the same focused business strategy that was implemented by its founding principals - managing, developing, redeveloping, and acquiring multifamily and commercial real estate in high barrier-to-entry submarkets that exhibit strong economic characteristics such as population and job growth, as well as inherent supply constraints, such as limited developable land due to natural and political barriers. The Company strives to capitalize on the experience of its seasoned management team to create continued value.

Company Description

Douglas Emmett operates approximately 18 million square feet of Class A office space and over 5,000 luxury apartment units in nine highly desirable submarkets in Los Angeles County, six of which are located in Los Angeles' Westside - Brentwood, Century City, Santa Monica, Beverly Hills, the Olympic Corridor, and Westwood - and three submarkets in the San Fernando Valley - Sherman Oaks/Encino, Warner Center/Woodland Hills, and Burbank. The Company's Honolulu office portfolio is located in the downtown central business district with multifamily properties in nearby suburban communities.\r\n\r\nThe Company utilizes the same focused business strategy that was implemented by its founding principals - managing, developing, redeveloping, and acquiring multifamily and commercial real estate in high barrier-to-entry submarkets that exhibit strong economic characteristics such as population and job growth, as well as inherent supply constraints, such as limited developable land due to natural and political barriers. The Company strives to capitalize on the experience of its seasoned management team to create continued value.