Customer Service Representative - Work From Home, AZ Only

Do you enjoy working in a service-oriented industry? MUST LIVE IN ARIZONA Modivcare is looking for an experienced Customer Service Representative to join our team, serving as the first point of contact for members while resolving questions and concerns in an accurate and timely manner. This role supports members by coordinating transportation services, documenting interactions, and ensuring a positive experience that contributes to improved health outcomes. Work from Home Requirements Ability to attend 100% of training and be on camera for the first 30 days of employment Assists customers with transportation questions and concerns Obtains and documents details of customer complaints and concerns Ensures all relevant customer information is accurately documented Attends required meetings and adheres to company policies and procedures Ensures accurate trip data entry and documentation Demonstrates commitment to producing high-quality work Refers unresolved customer grievances to appropriate departments for further investigation and resolution Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage Participates in additional projects or duties as assigned High School Diploma preferred

• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

frequent telephone, headset, and computer use; data entry; Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. Medical, Dental, and Vision insurance

• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.