Associate Community Manager- The Nine at Rio

The Associate Community Manager The Associate Community Manager is responsible for effectively marketing the community and ensuring the leasing targets are achieved. The Associate Community Manager places prospects’ and residents’ needs, requests, and follow‑up as a top priority and maintains a high level of professionalism and courtesy at all times. Reports to: Community Manager Leasing & Marketing Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals Prepare and monitor daily and weekly leasing reports to make pricing recommendations for optimal rent growth Ensure leasing staff complies with corporate procedures and government fair housing laws Accurately enter all data in Entrata, ensuring quality follow‑up Project a favorable image of the community to achieve property objectives and public recognition Generate and track traffic of prospective residents by utilizing effective marketing techniques Conduct and oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and traffic follow‑up Complete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards, and service requests Ensure all social media channels are updated regularly to promote the property Oversee renewal kick‑off, including planning and executing events and implementing Community Ambassador zone walks General Administration Ensure confidentiality of client, resident, and company information Attend and contribute to all staff meetings and any special or emergency meetings Adhere to Landmark Properties policies and procedures Maintain a clean and professional work environment Report time and attendance Understand the lease document and all related addendums, clearly communicating information to residents, prospective residents, parents, and other stakeholders Participate in all move‑in and move‑out related activities Manage time efficiently and effectively Assist in corporate projects as requested Financial Management Maximize revenue and occupancy Operate marketing activities within the confines of the marketing budget, deviating only with prior approval Personnel Ensure Landmark LEASE protocols are being practiced by all staff members Train leasing staff on how to market on campus and locations that students frequent Train leasing staff on how to review and explain the lease document and all related addendums Customer Service Understand the needs and expectations of residents, prospective residents, clients, and vendors, exceeding their expectations Maintain active and effective communication with residents, parents, and university personnel Create and distribute the monthly newsletter and resident communications Direct roommate mediation and resolution of resident conflicts, encouraging respect for and appreciation of individual differences Participate in resident retention programs Facilities Assist the Community Manager in creating and implementing a successful turn plan Regularly walk the property to identify and address maintenance issues Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues Risk Control Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures; provide emergency response and referral services and resources Document and address behaviors of residents that violate the law or the community lease agreement Identify and report safety and security risks to the Community Manager In the absence of the Community Manager, prepare and submit incident reports Assist the Community Manager in handling emergency situations in conjunction with the corporate team Work Environment & Physical Demands The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of company business. Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Landmark Properties Management, LLC