Case Manager

Case Manager

The Case Manager is responsible for the coordination and delivery of quality direct case management services for Chamblet and Revision Family Homes. The Case Manager reports to the Program Director for weekly supervision and programmatic assignments.

Location: Chamblet and Revision Family Homes in Dorchester provides life-stabilization services, intensive housing placement services and vocational case management services to homeless families and to pregnant women. Our program helps families increase self-sufficiency, gain healthy nutritional knowledge, search for more permanent housing and build job-readiness skills.

Essential Functions:

• Act in accordance with Victory Programs, Inc.'s Standards of Excellence & Philosophy of Care at all times including maintaining professional ethics, boundaries and client confidentiality.
• Provide weekly collaborative case management services to 22 families to assist them in addressing any barriers they are facing surrounding housing, finances, vocation and/or education, physical and mental health, childcare, and legal issues.
• Assist families with housing search support, assessment, referrals, and housing applications.
• Transport and accompany clients using agency vehicles to housing, legal, and medical appointments as needed.
• Assess and provide referrals to external providers as needed.
• Develop and maintain service linkages and databases to support residents including developing relationships with local service providers and housing providers.
• Communicate effectively and work closely with the Stabilization Case Manager to develop and implement aftercare plans for housed families.
• Develop and monitor service plans as required by EOHLC as well as complete timely reporting of housing assessments, case notes, and relevant data into the HMIS/ETO system and the residents' case files.
• Develop, implement, and facilitate workshops, community meetings, and resident events in conjunction with the Shelter Manager and Program Director as required by the funder and agency.
• Assist with program coverage as needed by maintaining building security, adhering to all program policies and protocols of the residences, and completing all required documentation in the program shift logs and staff communication logs.
• Attend supervision, staff meetings, clinical meetings, in-service training, and agency workshops.
• Work collaboratively within the team to provide client centered services.
• Participate and support the agency in program events, State House rallies, fundraising and advocacy events, rallies, walks and any additional functions.
• Provide CSP-HI (Community Support Program for Homeless Individuals) services to eligible residents, including documenting services in both VPI's & Eliot Community Human Services EHR.
• Become a Certified Application Counselor (CAC) in order to offer application and enrollment assistance for residents.
• Perform any other duty or task that may be requested from time to time by your supervisor or their designee.

Qualifications:

• Bachelor degree with 1-2 years' experience preferred, or High school diploma with 3 or more years of client advocacy experience. Relevant experience may include: housing search, housing stabilization and retention, case management, SUD services, employment training and job search services.
• Experience advocating for clients with government assistance agencies, housing authorities, private landlords or realtors preferred.
• At least 25 years old with a valid Massachusetts driver's license with a safety driving points of 00, 99, 01, 02, or 03.
• Knowledge of family shelter services or residential services and understanding of harm reduction philosophy required.
• Openness to harm reduction philosophy.
• Ability to work independently and cooperatively as a member of a professional team.
• Strong organizational, written, and verbal communication skills.
• Strong computer skills, including Google office suites and Internet use.
• Demonstrated ability to work successfully in multicultural settings with diverse client groups, including people with mental health concerns and substance use disorder.
• Must be CPR certified (may be obtained upon hire)
• Complete TB screening (may be obtained upon hire)
• Three strong work-related professional references; at least 2 from manager or supervisor.

Preferred Qualifications:

• Bilingual (English/Spanish, Haitian Creole) preferred.

Position Type: Full-time (40 hours) Sunday – Thursday (Sunday 8am-4pm, Monday 11am-7pm, Tuesday through Thursday 8am-4pm)

Rate: $26.00/hr

Victory Programs values a diverse workforce, as we collectively seek to create welcoming, inclusive and accessible environments for our employees and the people we serve. We strive to sustain healthy, functioning communities that respect and celebrate different experiences, identities, cultures and ideas.

Victory Programs has helped individuals and families in crisis for over 45 years. Thousands turn to us yearly for shelter, sustenance, recovery, care, and professional, compassionate support. Most struggle with homelessness, substance use and mental health, and many live with HIV/AIDS. Our team of more than 300 staff across over 30+ programs works with people to develop and execute creative, safe solutions to the very real challenges our clients face.

Our benefit program includes a 75% health and 25% dental employer premium contribution, 100% employer paid disability and life insurance. Victory Programs offers a generous paid time off package to all employees including vacation, sick, and personal time as well as holidays. Upon hire, all staff are entitled to up to: 4 personal days, 160 sick hours, 10 holidays and 3 1/2 weeks of vacation. These figures adjust based on full time or part time status and allocated vacation time increases with length of employment.