RCM Supervisor ll - REMOTE

RCM Supervisor II

The RCM Supervisor II is responsible for overseeing the end-to-end RCM activities of multiple office support teams to ensure optimal performance and efficiency. The RCM Supervisor II will lead the teams, ensuring that insurance verification, billing, collections, AR management, and customer service processes are effectively implemented and continuously improved. This role is responsible for direct management of two or more office support teams and functions in a supervisory capacity without direct account assignments, but with team support and coverage expectations during outages or within areas of need. The RCM Supervisor II role is responsible for overall performance, team and staff management, risk identification and communication with RCM and office leadership stakeholders.

Key responsibilities include supervising office-based end-to-end site-specific revenue cycle team(s), providing guidance and support to ensure performance meets departmental standards. The role involves interviewing, hiring, onboarding, and training new-hires or transferred team members within pod-specific workflows and role-specific expectations. Ongoing training and development are provided to ensure team members are up-to-date on billing and coding procedures, compliance, payer requirements, and best practices.

Bi-weekly huddles are conducted to review site scorecard/metrics, adjust workflows, and implement new strategic initiatives across roles. The RCM Supervisor II identifies gaps in team communication and addresses problem areas with innovative solutions to improve accountability and performance between team members and within the pod as a whole. Quarterly reviews for direct reports with bidirectional performance feedback are also performed. Feedback is provided to RCM Manager or Director to support quarterly and annual performance reviews for all pod staff.

Detailed reports on site-specific RCM KPIs are prepared and presented to RCM Manager or Director, highlighting areas of concern and areas for improvement. KPIs include collection rate, days in AR, percentage of AR over 90 days, RCM ticketing, and audit team performance. The role also develops and enforces procedures for following up on outstanding claims and ensuring payment collection on overdue accounts. The RCM Supervisor II ensures team is appropriately staffed in relation to volume-based staffing model per pod, and role alignment per team member is positively impacting RCM metrics.

Continuous evaluation of RCM processes to identify inefficiencies or areas for improvement is conducted. Strategies are proposed and implemented to streamline workflows and improve the net collection rate, reduce days in AR, and lower the percentage of AR over 90 days. Compliance concerns are reported to RCM Manager or Director, and assistance with resolution of compliance issues or discrepancies is provided, working closely with the compliance department as needed. The role acts as the first point of contact for site leadership when account or patient questions arise, coordinating research with appropriate role-specific team member and reviewing outcomes with site leadership and/or direct manager.

Essential qualifications include prior experience in dental office workflows, revenue cycle functions to include scheduling, registration, insurance verification, fee schedules, claim submission, charging/coding requirements, insurance AR follow up and payment posting process. Knowledge of reimbursement/compliance process and procedures with all payors is required. Experience with practice management software systems, insurance portals, clearing houses, insurance guidelines, banking reconciliation software, proficient in intermediate PC skills (MS Officestrong excel skills). Strong computer literacy, excellent math and problem-solving skills. Data entry and 10-key by touch.

Strong interpersonal and organizational skills are necessary. Ability to work within a team setting and as an individual contributor. Excellent oral and written communication skills are required. Responsible for quality work, meeting deadlines, and adherence to compliance and revenue cycle standard operating procedures. Organized work habits, accuracy, and proven attention to detail with strong analytical skills are essential. Certified Professional Coder (CPC) or Certified Revenue Cycle Professional (CRCP) credentials are preferred. Ability to comply with all organization, state, and federal employment regulations and practices. Previous experience in team and personnel management is preferred.