Assistant Branch Manager - South Broadway, Saratoga Springs

The Arrow Financial Corporation Family Of Companies is seeking dynamic, authentic individuals to join our South Broadway team. We are looking for an experienced professional for the following position: Assistant Branch Manager – South Broadway We are looking for a candidate who has experience in: Excellent Relationship Building Skills Manage, Coach, and Counsel Team Members Excellent Customer Service and Communication Skills About This Position As the Assistant Branch Manager at our South Broadway, Saratoga Springs office, you serve as a member of the branch leadership team, responsible for the daily oversight of operations and the achievement of branch service and sales goals. This role focuses on driving consistent performance through coaching and development of the team, ensuring that the branch team effectively utilizes caring conversations to deliver exceptional customer experience. The Assistant Branch Manager manages complex daily workflows, maintains operational integrity and regulatory standards, and assumes full responsibility for branch management in the absence of the Branch Manager. While primarily focused on leadership and platform sales, this role provides high‑level support to the teller line, as needed, to ensure seamless service delivery. Essential Job Functions Process transactions accurately and efficiently; follow proper cash handling procedures; balance cash drawer and adhere to established cash limits, buying and selling currency from the vault. Field incoming customer service calls referencing knowledge of company operations, products, services, and programs. Answer account and banking related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies. Prevent and detect fraud by identifying counterfeit currency and monetary instruments, including cashier’s checks, money orders, and domestic/international wire transfers; follow customer identity verification, adhere to check‑cashing and dual‑control procedures; ensure adherence to fraud prevention standards and regulatory requirements through diligent oversight, team education and implementation of internal audit controls. Protect customer and company resources by following security requirements such as executing branch opening and closing protocols ensuring branch safety; promote a culture of security awareness by conducting regular team training, with Branch Manager, on branch safety protocols, ensuring compliance. Open and close all types of customer accounts (e.g. checking, trust, business), take loan applications, complete debit card disputes, complete domestic/international wire transfers, and order debit cards as appropriate. Drive branch growth and team‑wide sales performance by leveraging caring conversations with customers to conduct in‑depth needs assessments, proactively uncover opportunities for products and services, and deliver referrals to internal business partners. Manage, coach, and counsel the team, with the Branch Manager, to meet goals and achieve performance standards; encourage continuous improvement and career development through regular feedback and performance management. Partner with the Branch Manager to develop and execute branch growth strategies and maintain a strong community presence. Prepare and submit monthly branch reporting, as assigned, ensuring all logs, audits, and operations documents are completed accurately and in a timely manner. Maintain up‑to‑date knowledge of and adhere to applicable company policies and procedures, federal regulations (e.g., consumer protection laws governing loan origination). What You Will Need To Thrive In This Role In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education / Certifications Associate’s degree or equivalent experience required. 4 years of experience in banking, customer service, or retail sales required. 1 year of supervisory experience preferred. Ability to achieve NMLS certification and Signature Guarantee certification. Skills / Knowledge Proven track record of driving branch‑wide sales performance by modeling consultative sales techniques and fostering a culture of caring conversations to meet and exceed growth goals. Exceptional written and verbal communication skills in English, with the ability to communicate confidentially, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders; bilingual is a plus. Ability to facilitate team meetings, represent the branch at community events, and articulate branch performance metrics and goals to the team. Demonstrated commitment to delivering high‑quality customer service with a courteous, patient, and professional demeanor. Excellent attention to detail, active listening skills, and advanced problem‑solving skills with the ability to resolve complex customer escalations, manage conflict, and approve operational exceptions while thinking creatively to meet the needs of the customer and the company. Exceptional leadership and performance management skills; ability to proactively identify skill gaps and provide formal and informal coaching, mentorship, and accountability to ensure individual and team success. Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities. Sound judgment, discretion, confidentiality, and a high level of integrity when handling sensitive employee relations and confidential customer information. Proficiency in Microsoft Office applications (Word, Outlook, PowerPoint, Excel) and ability to effectively learn and utilize department‑specific systems and software. Physical Demands And Work Environment Ability to remain in a stationary position, often standing, for prolonged periods of time. Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations. Ability to move, lift, carry cash bags, coin boxes, and branch equipment up to 30 pounds. Ability to travel is required to maintain client relationships and support business objectives. Travel can be completed by car, public transportation, or other reasonable means. Ability to work rotational Saturday schedule to provide branch support. Reasonable accommodation will be provided as required by law to enable qualified individuals to perform the essential functions of the job. What We Will Bring To The Table We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays. Medical, Dental, and Vision Insurance and Flexible Spending Plan. Multiple retirement plans including 401(k), Pension, and Employee Stock Ownership. Education and Tuition Reimbursement. Employee Assistance Program for our employees and their immediate family members. Equal Opportunity Employer Statement We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. Other Information The salary range for this position is $22.50 – $28.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance. #J-18808-Ljbffr Saratoga County Chamber of Commerce