Sales Associate I

Overview Coach is a global fashion house founded in New York in 1941. The sales associate is the front‑line ambassador of the Coach brand, delivering an elevated, personalized shopping experience, meeting personal and store sales goals, and supporting daily store operations. Key Responsibilities Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards. Build lasting client relationships through personalized styling, product expertise, and fashion advice. Drive sales through cross‑selling, upselling, and tailored recommendations. Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases. Develop and execute personal sales plans; meet or exceed individual and team KPIs. Source new customers, maintain relationships, and follow up to close sales. Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs. Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards. Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures. Process transactions efficiently (purchases, returns, exchanges, online pickups). Support inventory cycles: receive shipments, stock shelves, and manage product movement. Assist teammates in functional areas as required. Foster a collaborative, trust‑based environment; encourage team performance. Participate in brand initiatives, training programs, and inclusion activities. Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor. Required Qualifications 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, and the ability to read price/release sheets. Strong English proficiency and the ability to work in a fast‑paced environment. Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. Schedule Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays). Physical Requirements Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), and to climb, bend, kneel, and maneuver sales floor and stockroom. Core Competencies Courage: Provides direct, complete, and actionable feedback; faces problems promptly. Creativity: Generates unique ideas and connects disparate concepts. Customer Focus: Dedication to meeting expectations and using customer information for improvement. Dealing with Ambiguity: Handles change and uncertainty without delay. Drive for Results: Consistently exceeds goals and pushes for outcomes. Interpersonal Savvy: Builds rapport with all people levels and diffuses tension. Learning on the Fly: Quickly grasps new problems and experiments for solutions. Benefits Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance. Compensation Base pay range: $15.00–$24.25 per hour. Equal Opportunity Employer Coach is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. #J-18808-Ljbffr Tapestry, Inc.