Insurance Claims Specialist

Job Description

Job Description

Crouch Staffing Solutions, Inc. in Waco, TX is immediately hiring for an Insurance Claims Specialist.

Work Hours: Monday-Friday, 8:15 AM to 4:30 PM with an hour lunch (36.25 hours a week)

Pay : $18.00/hr to start

Role Overview: Sedona Staffing is seeking a compassionate and detail-oriented Claims Specialist. In this role, you will use your customer service skills to assist policyholders with benefit payments during challenging times. You will be the main contact for beneficiaries and ensure claims are processed efficiently from start to finish.

Key Responsibilities:

• Process claims from original notification to payment completion.
• Handle policy changes and endorsements as requested by policy owners.
• Manage mail operations including logging, sorting, ordering, and distributing.
• Process Waiver of Premium/Cost claims.
• Maintain empathetic and responsive communication with customers to meet their needs.
• Provide support for various office functions as needed.
• Contact customers and related third parties to gather or provide necessary information for claims.

Qualifications:

• Preferably one or more years of work experience in a related field.
• Strong interpersonal skills to maintain positive relationships with customers, staff, and agents.
• Effective written and verbal communication skills across multiple channels (phone, email, etc.).
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency with basic office equipment and computer systems, including word processing and spreadsheet applications.
• Ability to work at a computer for extended periods and manage a high volume of telephone calls.

Education/Certifications:

• Associates degree or equivalent work experience.

Benefits:

• Competitive compensation and benefits package.
• Tuition reimbursement.
• Paid maternity leave.
• Professional development opportunities.
• 401k with company match and profit sharing.
• Participation in two bonus programs.

Please visit to view numerous additional immediate job openings in the Waco, Temple, and Killeen, TX areas. Our job board is updated regularly with opportunities in manufacturing, clerical, administrative, warehouse, skilled trades, and professional positions throughout Central Texas.