Administrative Assistant - Service Industry

Job Description

Job Description

Please note; this role is based in Wakefield!

We are seeking a reliable and detail-oriented Administrative Assistant to support daily office operations in a fast-paced service industry environment. This role plays a key part in scheduling, customer communication, billing support, and overall coordination between field technicians and management. Experience in the pest control industry is strongly preferred.

Key Responsibilities

• Answer incoming calls, emails, and customer inquiries professionally
• Schedule service appointments and coordinate technician routes
• Support dispatching and daily service logistics
• Maintain accurate customer records, service histories, and documentation
• Assist with invoicing, billing, and payment processing
• Support contract setup, renewals, and customer follow-ups
• Communicate with technicians regarding schedules, job details, and changes
• Handle customer concerns and service issues with professionalism
• Assist with reports, data entry, and general administrative tasks

Required Qualifications

• Previous administrative or office support experience in the service industry
• Strong phone etiquette and customer service skills
• Ability to manage multiple tasks in a fast-paced environment
• Proficient with basic computer programs (email, scheduling software, spreadsheets)
• Strong organizational and time management skills
• Attention to detail and accuracy

Preferred Qualifications

• Experience in the pest control industry
• Familiarity with service scheduling, dispatching, or route management
• Experience using CRM or pest control software (e.g., PestPac, FieldRoutes, or similar)
• Basic knowledge of invoicing, billing, or accounts receivable
• Ability to work independently and as part of a team

Work Environment

• Office-based role with frequent communication with field staff and customers
• Fast-paced, customer-focused service environment

Why Join Us

• Stable, growing service-based company
• Opportunity to grow with the organization
• Collaborative and supportive team environment

Busy full service pest control company looking forr a motivated individual that has experience in the service industry and customer service. Computer skills and ability to muti-task required.

Company Description

Busy full service pest control company looking forr a motivated individual that has experience in the service industry and customer service. Computer skills and ability to muti-task required.