Director, Strategy & Operations - Moveworks

Director, Strategy & Operations - Moveworks Full-time position located in Mountain View, California. Salary: Negotiable. Company: Moveworks, an AI assistant platform acquired by ServiceNow. Company Description Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we are transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and received the AI Breakthrough Award in 2024. In December 2025, Moveworks was acquired by ServiceNow, marking a milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s standard-setting workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Join our team to be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. Job Description What you get to do in this role: The Director of Strategy & Operations will shape the business strategy and operational engine of the Moveworks Business Unit within ServiceNow. This high-impact, high-visibility position partners directly with senior BU principals to define priorities, drive cross-functional initiatives, and build the systems and processes required to scale. You will operate at the intersection of strategy, operations, go-to-market, and data—helping translate vision into execution and measurable business outcomes. The role is ideal for a strategic operator who thrives in ambiguity, brings an acute data‑informed mindset, and enjoys building scalable frameworks in fast-moving environments. Responsibilities Serve as a trusted strategic and operational partner to Moveworks BU principals, supporting priority setting, recommendations, and execution Own business reviews, planning cycles, and executive-level reporting to ensure alignment across BU principals and senior stakeholders Build and scale operational frameworks, processes, and performance metrics to support sustainable growth Guide high-priority, cross-functional initiatives from problem definition through execution, ensuring clear ownership and measurable outcomes Drive integration initiatives and ensure successful execution of strategic priorities within the broader ServiceNow ecosystem Structure ambiguous business opportunities into clear problem statements, develop hypotheses, and deliver data-derived recommendations Develop and execute revenue-driving go-to-market strategies in partnership with Sales, Marketing, Product, and Finance Identify operational inefficiencies and implement scalable systems that increase execution velocity and organizational effectiveness Operate as a hands‑on principal, building initial versions of new initiatives and setting the foundation for long-term scale Qualifications This is a high-visibility role that requires strategic thinking, rigorous analysis, operational discipline, executive presence, and an ability to drive impact in a fast-moving, matrixed environment 12–15 years of relevant experience, including at least 2 years in management consulting, finance, strategy, or operations in a technology company, or similar fields. Prior experience in AI or enterprise technology preferred Experience in leveraging or critically thinking about how to integrate AI into work processes, judgments, or problem-solving. This may include using AI-powered tools, automating workflows, studying AI-influenced insights, or exploring AI’s potential impact on the function or industry Strategic and analytical mindset: Ability to establish guiding propositions, dig deep into data, and iterate quickly to deliver results Outcome orientation: Proven track record of being scrappy and resourceful to achieve desired outcomes Cross-functional executive management: Ability to build trusting relationships across a wide range of executive stakeholders Adaptability and experimentation: Ability to pivot as necessary, taking an experimental approach to new problems, refining methods, and learning from results. Comfortable operating with ambiguity and driving to clarity without heavy direction Hands‑on execution: Willingness to roll up your sleeves and guide the charge in building initial versions of new initiatives, setting the stage for scalable growth Collaborative team player: Thrives in fast-paced, high-growth environments Data-driven approach: Strong analytical skills and familiarity with data tools and metrics that enable informed recommendations Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact View email address on click.appcast.io for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr SupportFinity™