AI & Partner Systems Strategy Manager

AI & Partner Systems Strategy Manager

USA - Remote

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

The Role All About

The AI & Partner Systems Strategy Manager leads the design, development, and deployment of AI-powered solutions that transform Partner Operations at scale. This role focuses on building AI agents, intelligent workflows, automation frameworks, and advanced analytics that modernize operational processes, increase efficiency, and unlock data-driven decision making across the partner ecosystem.

How Will You Make An Impact

• Lead AI-driven transformation initiatives across Partner Operations, identifying manual, fragmented, or inefficient processes and redesigning them using AI, automation, and intelligent workflows
• Design and implement AI agents that support partner onboarding, enablement, support, data enrichment, workflow orchestration, and operational decision making
• Drive the technical strategy for intelligent automation, leveraging machine learning, generative AI, rules engines, and event-driven architectures
• Partner with Product Engineering, Data and Partner Operations teams to build, integrate, and deploy AI solutions using modern development practices and scalable architectures
• Translate operational and business problems into clear technical requirements, system designs, and implementation roadmaps
• Develop and maintain analytics frameworks and dashboards that provide deep visibility into partner operations, system performance, and AI effectiveness
• Evaluate, prototype, and operationalize new AI technologies, frameworks, and platforms, ensuring security, scalability, observability, and data governance
• Enable partner operation teams through AI-driven insights, self-service tools, and intelligent user experiences, reducing manual effort and cycle times
• Leads the global strategy for modernizing the Partner Relationship Management (PRM) ecosystem, ensuring systems align with partner needs and future business requirements. Provides ongoing insights and recommendations based on partner feedback, system analytics, and market trends to drive continuous improvement.
• Partners with readiness and enablement teams to ensure partners understand how to effectively use system tools and features.

Have You Got What It Takes?

• 5+ years of experience AI transformation, intelligent automation, systems strategy, product engineering, or enterprise technology.
• Strong hands-on or technical experience with AI, machine learning, automation, or agent-based systems
• Proficiency or working experience with C++ and Javascript, and familiarity with modern software development practices (APIs, event driven systems, microservices)
• Experience designing or delivering AI-powered workflows, automation platforms, or analytics solutions in an enterprise environment.
• Strong understanding of data pipelines, system integrations, and analytics architectures.
• Proven ability to lead cross-functional technical initiatives Working effectively with Engineering, Data, Product, and Operations teams.
• Excellent communication skills with the ability to translate technical concepts into clear business outcomes and operational value.
• Strong analytical and problem-solving skills, with a passion for continuous optimization through data and AI.
• Experience gathering business requirements and working with technical teams to deliver system enhancements.

You Will Have An Advantage If You Also Have:

• Experience with Salesforce, partner portals, AI platforms, or workflow automation tools.
• Background in partner ecosystems, channel management, or partner driven business models.
• Certifications in product management, AI, project management, or system architecture (e.g., Salesforce, PMP, CSPO).

What's In It For You?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.