Operations Manager General Manager

Operations Manager

Location: Knoxville Tennessee (On-site)

Compensation: Up to $100000 Base $10000$20000 Performance Incentive

Reports To: Regional Manager Tennessee

Industry: Restoration / Production Operations

Availability: Immediate Start

Openings: 1

Overview

We are representing a restoration organization seeking an Operations Manager to take full ownership of production operations in the Knoxville market . This is an on-site leadership role responsible for ensuring that field production teams execute efficiently while maintaining tight coordination with administrative staff to ensure complete accurate and timely job documentation.

This role exists to stabilize and drive operational execution not to support from the sidelines. The Operations Manager is accountable for how work gets done in the field and how cleanly it flows through the administrative process. When production breaks down documentation lags or jobs stallthis role owns the fix.

This position is best suited for someone who has run crews enforced standards and held people accountable not someone looking for a step up from a lead or coordinator role.

Key Responsibilities

• Own day-to-day production operations for the Chattanooga market
  

• Lead and manage production teams to ensure jobs are completed on time on scope and to standard
  

• Coordinate closely with administrative staff to ensure job files documentation and reporting are accurate and complete
  

• Serve as the primary operational problem-solver for production issues delays or breakdowns
  

• Enforce safety quality and performance standards in the field
  

• Maintain production schedules and resource allocation across active jobs
  

• Communicate clearly and consistently with the Regional Manager on performance challenges and needs
  

• Drive accountability across crews vendors and internal partners
  

• Identify inefficiencies and implement practical solutions to improve throughput and execution
  

What This Role Is and Is Not

• This is a hands-on operations leadership role not an administrative position
  

• This is not appropriate for junior supervisors or coordinators
  

• This role requires direct engagement with crews and production realities
  

• Success is measured by execution documentation quality and operational flow
  

Why This Opportunity

This role offers clear authority immediate responsibility and visible impact in a growing operation. Leadership understands that production drives everythingand this position is central to keeping jobs moving crews productive and clients satisfied.

Requirements

Required Experience & Background

• Proven experience managing production or field teams in a restoration or construction environment
  

• Strong understanding of field operations job sequencing and execution pressure
  

• Experience coordinating with administrative or back-office teams
  

• Ability to hold crews accountable while maintaining operational momentum
  

• Demonstrated reliability consistency and ownership in prior roles
  

• Comfortable operating in an on-site fast-paced environment
  

• Prior restoration operations experience strongly preferred
  

Benefits

Compensation & Benefits

• Base Salary: Up to $100000
  

• Performance Incentive: $10000$20000 based on operational and production metrics
  

• Comprehensive benefits package including:
  

  • Health dental and vision insurance
    

  • 401(k)
    

  • Company vehicle or allowance (as applicable)
    

  • Gas and toll cards (as applicable)
    

  • Company phone or allowance
    

  • Full technology package
    

Required Skills:

Demonstrated experience in business development outside sales account management or referral-partner development. Existing knowledge of residential water mitigation property restoration emergency services or a closely related industry. Experience developing business through plumbers plumbing companies roofers property service providers or other trade partners. Proven ability to create new accounts through cold outreach and in-person prospecting. Strong understanding of relationship-based referral selling. Ability to independently manage a large geographic territory. Willingness to spend the majority of the workweek in the field. Comfortable attending early-morning meetings and presentations at plumbing shops and trade businesses. Strong presentation communication negotiation and follow-up skills. Valid drivers license and acceptable driving record. Ability to pass a background check and professional reference checks. Strongly Preferred Direct experience selling residential water mitigation services. An established network within the Seattle-area plumbing roofing restoration or home-services community. Experience building a book of business from the ground up. Familiarity with the operational process of responding to residential water losses. Experience working in a high-growth entrepreneurial or performance-driven organization. Experience with HubSpot or another customer relationship management system. Ideal Candidate Profile The ideal candidate is a self-directed hunter who enjoys being in the field and building relationships face-to-face. This individual does not wait for leads to appear. They create opportunities through consistent outreach strong account planning and disciplined follow-up. This person should be equally comfortable presenting to a room of plumbing technicians speaking with a business owner making cold calls stopping by a prospective partners office or developing a strategic plan for winning a major account. We are specifically seeking someone who understands both the sales process and the water mitigation industry. Candidates who require extensive training on either trade-partner business development or water mitigation may not be the right fit for this position. Compensation Base salary of approximately $80000 to $90000 with flexibility for candidates who bring significant relevant experience established relationships or a demonstrated record of producing water mitigation revenue. Uncapped commission plan. Performance accelerators for exceeding established production targets. Estimated total on-target earnings of approximately $130000 to $150000 with additional upside for exceptional performance. Current commission structure is based on a flat payment per qualified or completed job and may evolve as the business development team expands. Benefits and Resources