Automation Field Service Technician

Automation Field Service Technician

Premier Automation is hiring an Automation Field Service Technician to join our team in Monroeville, PA. We're a full-service automation integrator specializing in custom electrical control solutionsincluding robotics, drives, and industrial systemsfor manufacturers across North America.

In this role, you'll troubleshoot and maintain industrial automation systemsincluding PLCs, HMIs, drives, sensors, and related equipmentperform software updates, and interface with robotic equipment to ensure safe, efficient, and continuous operation for our customers.

This role is best suited for an automation technician with a strong foundational background who enjoys problem-solving in the field and can quickly grow into independently supporting customers in fast-paced industrial environments. While we provide ongoing training and support on our systems and processes, candidates should already have hands-on troubleshooting experience and the ability to work confidently in customer-facing industrial settings.

Our Benefits Package: Invested in Your Success

We believe in taking care of our team. Here's how we do it:

• Comprehensive medical coverage with 100% company-paid deductible
• Dental and vision insurance
• 401(k) with employer match and immediate vesting
• Company-paid life insurance and short-term disability coverage
• Paid time off (PTO), 10 paid company holidays, and paid sick leave
• Parental leave for growing families
• Company-provided tools and boot allowance
• Education assistance for ongoing professional development
• $1,000 employee referral bonuses
• Employee wellness programs and flexible work arrangements

Why You'll Love Working Here

Job Details and Perks for an Automation Field Service Technician:

• Position Type: Full-time, salaried role with overtime eligibility
• Schedule & Availability: MondayFriday during standard business hours with regular field travel; includes on-call support for field service needs, which may involve evening or weekend hours
• Reporting Structure: Reports to the General Manager of Automation and the Service & Sales Manager
• Interview Process: Virtual interview, on-site meeting, facility tour, and reference check
• Field Work: Based in Monroeville, PA, with regular day travel and occasional overnight trips (1020%); company truck or vehicle allowance provided
• Training & Development: Ongoing learning through mentoring, paid certifications, and exposure to advanced automation systems, with the expectation that technicians can independently support customer service calls after onboarding and ramp-up
• Team Culture: Work with a collaborative, skilled team that values technical knowledge, clear communication, and customer-focused solutions

Duties and Responsibilities

In this role, you will:

• Manage on-site service calls independently while effectively communicating updates, findings, and recommendations to customers and internal teams
• Diagnose and repair automation system faults, including PLC ladder logic and I/O issues
• Modify, upload, and troubleshoot PLC programs (Siemens, Allen-Bradley, etc.)
• Configure and support HMI systems
• Perform system backups
• Interface with drives, sensors, and robotic equipment to ensure full system functionality
• Maintain compliance with safety regulations and industry standards
• Serve as a key point of contact for customers during service calls, maintaining professionalism and clear communication throughout each visit
• Document all service work thoroughly, including system changes, performance notes, follow-up recommendations, and service reports for internal teams

Experience and Qualifications

Required Skills:

• Hands-on experience troubleshooting PLC-based industrial control systems in manufacturing or field service environments
• Experience with communication protocols such as Ethernet/IP, Profinet, and Modbus
• Ability to read and interpret electrical diagrams and control panel layouts
• Ability to troubleshoot industrial networking, signal tracing, and field communication issues independently
• Ability to operate standard hand tools and diagnostic equipment such as multimeters
• Customer service and communication skills, with the ability to represent the company professionally during on-site service visits
• Basic computer skills, including Microsoft Word, Outlook, and Excel

Preferred Qualifications:

• Associate degree in a related technical field such as Electrical Technology, Engineering Technology, Robotics, or similar discipline strongly preferred
• Knowledge in TIA Portal, Studio 5000, or RSLogix software is considered a bonus
• 3+ years of hands-on industrial automation experience with demonstrated ability to troubleshoot systems independently in customer-facing or production environments

Authorization to Work Requirement

Applicants must be legally authorized to work in the United States. The company is not able to provide sponsorship for employment visas.

Employment is conditional on passing a background check and drug screening, subject to applicable laws and regulations.

At Premier Automation, we are committed to creating a diverse and inclusive environment. We believe that our strength lies in the diversity of our team and our inclusive culture that respects, values, and embraces the unique experiences and perspectives of each individual. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage applicants from all backgrounds to apply and join us in our mission to foster a workplace where everyone feels valued and empowered to succeed.